TikTok Shop by Tokopedia Prohibited Products Guidelines

04/05/2025

Listing Restrictions

Overview

1.1 Introduction

The TikTok Shop by Tokopedia Prohibited Products Guidelines have been drafted with the express purpose of:

Building a positive shopping environment on our platform; and
Providing a shopping experience that consumers can have confidence in.

All sellers who offer products for sale via TikTok Shop by Tokopedia must do so in accordance with these guidelines.

1.2 Scope

These TikTok Shop by Tokopedia Prohibited Products Guidelines cover classes of products that sellers are prohibited from offering/importing when selling their products on TikTok Shop by Tokopedia.

All sellers must not list, sell, ship or promote any of the prohibited products set out in these guidelines. TikTok Users are also restricted from sharing or creating content involving the prohibited products set out in these guidelines.

Important Note: We may take enforcement actions against sellers or creators who breach these guidelines in accordance with our . Sellers are also responsible for ensuring that the listing, sale, and provision of products on TikTok Shop by Tokopedia comply at all times with applicable laws and regulations.

These guidelines are intended to facilitate seller compliance. They are not exhaustive and not intended as legal advice. We encourage sellers to seek independent legal advice if they have questions about the laws and regulations concerning their products.

In addition to these Prohibited Products Guidelines, the apply to products that require specific product category approval. Sellers must adhere to both guidelines when selling on our platform.

These Prohibited Products Guidelines are updated periodically. Sellers are responsible for checking this page regularly to ensure that they comply with our current guidelines.

2. Definitions

Sellers refer to any individual or corporation that sells items on TikTok Shop by Tokopedia.
Content refers to all forms of media that can be uploaded by creators/sellers to TikTok Shop by Tokopedia. This includes all available formats such as e-commerce shop windows, videos, and live streams.
Prohibited Products refer to products that are either banned by local law/regulation or are not allowed for sale on TikTok Shop by Tokopedia.
Restricted Products refer to certain types of products that require prior approval from TikTok Shop by Tokopedia to be sold. Sellers who wish to sell restricted products may be required to pass a category approval process before selling such products. This process may require sellers to submit documents including but not limited to certifications, testing reports, product or package images, and other regulatory documentation.

TikTok Shop by Tokopedia Prohibited Products

Prohibited products are products that are either banned by local law/regulation or not allowed for sale on our platform. The following types of products are prohibited on TikTok Shop by Tokopedia:

3.1 Firearms,

Ammunition and Weapons

Firearms, ammunition, weapons and bladed articles are prohibited from sale on our platform.

This includes but is not limited to:

Firearms. This includes but is not limited to:
- Guns, pistols, rifles, automatic weapons, military ordnance and sport/hunting guns
- Replica, antique, and other firearms (such as BB guns, paintball guns, airsoft guns, tear gas guns, cap guns, and spear guns)
- Deactivated firearms and weapons designed to fire blanks (such as starting pistols).
- Toy guns or model guns that are not clearly listed as toys
- Toy guns that could be mistaken for authentic weapons (e.g., with similar colours, textures or materials that copy authentic guns)
All associated parts, kits, ammunition, components and accessories for firearms. This includes but is not limited to:
- Internal firearm accessories such as bullets, magazines, barrels, weapon conversion kits and firing pins
- External firearm accessories such as silencers, gun stocks, bolts, fire control groups and trigger groups
Knives and other bladed products. This includes but is not limited to:
- Switchblades
- Butterfly knives
- Umbrella knives
- Swords
- Daggers
- Bayonets
- Barbed wire
- Fist Stabs
- Hand Stabs
- Keris
- Machetes
- Cleavers
- Any sharp object that has been made or adapted to cause injury.
Sharp objects that are intended for domestic use are excluded from this list. This includes but is not limited to:
- Kitchen knives
- Table knives
- Carving knives
- Sharp gardening tools
- Scissors
- Saws
Weapons. This includes, but is not limited to:
- Military weaponry, explosive weapons and grenades
- Stun guns and tasers
- Batons and telescopic truncheons
- Tear gas
- Pepper spray and mace
- Brass knuckles, knuckledusters, dan claws, foot claws
- Crossbows, bows and arrows, slingshots, catapults, and any other assault weapons
Any related tutorials or books with instructions for making firearms, ammunition, and weapons

3.2 Hazardous and Dangerous Items

Hazardous and dangerous items are prohibited from sale on our platform.

This includes but is not limited to:

Radioactive materials and equipment to process radioactive materials
Explosive materials and equipment to process explosive materials. This includes but is not limited to:
- Hydrogen or Liquid hydrogen
- Deuterium
- Natural gas or Liquified natural gas
- Biogas, Petroleum gas, Crude gas or Hydrocarbon gas (or its mixtures)
- Liquefied methane
- Allene mixture
- Liquid fuel (including lighter oil)
- Gunpowder
- TNT
- Detonators
- Gasoline
- Diesel fuel
- Ethane
- Acetylene
- Fuse
- Dynamite
- Cyclotrimethylenetrinitramine (RDX)
- Cyclo tetramethylene-tetra nitramine (HMX)
- Trinitrobenzene (TNB)
- Ammonium picrate
- Dipicryl sulfide
- Hexotonal
- Mercury fulminate
- Lead azide
- Hexanitrohexaazaisowurtzitane (CL-20/HNIW)
- Dinitrotoluene (DNT)
- Hexanitrostilbene (HNS)
- Nitrogen tetroxide (NTO)
- Pentaerythritol tetranitrate (PETN)
- Triaminotrinitrobenzene (TATB)
- Butanetriol trinitrate (BTTN)
- Ethylene glycol dinitrate (EGDN)
Toxic substances and hazardous chemical items and waste. This includes but is not limited to:
- Poisons and carcinogenic substances
- Chemical substances and compounds that are prohibited by law/regulation or that require specific approvals for use
- Any chemical substance or compound that is intended for commercial, industrial, or professional use only
- Any chemical substance or compound that is not available for general consumer purchase
- Liquid mercury and products containing mercury such as thermometers and other devices
- Hazardous materials that are not eligible for transportation or handling. This includes but is not limited to gasoline and diesel fuel.
- Any related tutorials or books with instructions for making hazardous products
- Other hazardous materials or dangerous goods that pose a significant threat to the safety and security of customers, facilities, or the environment
Dangerous toys and games
- Toys and games (also includes electronic games) that are physically or mentally harmful to children (mentally or physically)
- Other toys or games that harm the security, order, and safety of others
Food additives, food processing enhancers, micronutrients, functional foods, food with high biohazards, foods preserved by radiation and genetically modified foods not yet permitted by competent state agencies.
Unsafe food products, including but not limited to non-pasteurised dairy products, wild mushrooms, and other types of food that are prohibited by local law/regulations

3.3 Human Body Parts and Remains

Human body parts and remains are prohibited from sale on our platform.

This includes but is not limited to:

Human body parts
Human waste or bodily fluids
Human remains
Sperm, egg cells, fertilized eggs, embryos, surrogacy, or intermediary services (buying and selling sperm, egg cells, fertilized eggs, embryos or surrogacy)
Any product that is made from or contains human body parts. For example, wigs comprising real human hair.

3.4 Animals, Animal Products, Protected Wildlife, and Plants

Various animal and plant products are prohibited from sale on our platform.

This includes but is not limited to:

Live protected/endangered animals
Any protected/endangered animal body parts
Any animal or animal products made from protected/endangered animals
- Non-exhaustive examples of products made from endangered/threatened animals include organs, horns, ivory, bone, skin, fur, wool, leather, or teeth
- Non-exhaustive examples of animals protected by local laws or regulations include rhinos, orangutans and elephants
Aquatic resources that are banned from exploitation
Aquatic products that contain toxic or hazardous substances that exceed permitted legal limits
Products that contain plants or other wildlife protected by local law and regulations
Aquatic products with natural toxins that are dangerous to human life
Livestock breeds that are not permitted by law for production and trading
Livestock breeds that are harmful to human health, the environment, the ecosystem, and livestock gene sources
Plant varieties that are not permitted by law for production and trading
Plant varieties that are harmful to production, human health, the environment and the ecosystem

3.5 Adult Products and Services

Adult products or services are prohibited from sale on our platform.

This includes but is not limited to:

Any sex-related adult products and services
Sexually explicit content, such as adult video games and films with a rating of X, XXX, R18, or unrated for an adults-only audience, sexually explicit anime, comics, books, animation, manga, hentai or yaoi
Sexually explicit content depicting minors
Sexually explicit content depicting violent, non-consensual or illegal acts
Any product that appears to be designed for use in sexual/adult activity. This includes, but is not limited to: sex toys and games, erotic clothing, bondage gear, accessories, fetish wear, sexual enhancers, artificial hymens, or any other adult products depicting or suggestive of sex
Dating, sexual contact or escort services, including in-person or online services
Pornographic websites/forums or pornographic application/software information (such as website name, access information, invitation codes)

3.6 Discriminatory and Offensive Products

Discriminatory or offensive products are prohibited from sale on our platform.

This includes but is not limited to:

Products that promote, incite, or glorify hatred, intolerance, and violence
Products that promote discrimination against people based on their personal characteristics such as race, ethnicity, skin colour, citizenship, religion, age, sex, sexual orientation, gender identity, family status, marital status, disability, or medical or genetic condition
Products related to terrorism or terrorist organizations
Products that promote or encourage any form of hate, crime, prejudice, rebellion or violence
Products containing violent or offensive material
Products that promote or glorify suicide
Products that promote or glorify people who have been found guilty of violent or sexual crimes
Products related to human tragedies and natural disasters
Products that contain racially derogatory language
Products that contain abuse or harassment towards individuals, including but not limited to violent threats, sexual harassment, or disparaging statements regarding appearance, intellect, personality traits, and hygiene
Books, audio, videos, documents, and materials that promote religious or racial discrimination
Any other materials that are prohibited by local laws and regulations from being published or sold

3.7 Illegal Drugs and Drug Paraphernalia

Illegal drugs or drug paraphernalia are prohibited from sale on our platform.

This includes but is not limited to:

Drug paraphernalia such as products primarily intended for making, preparing or consuming "controlled substances." This includes but is not limited to:
- Bongs, glass pipes or vaporizers designed for smoking or drug use
Products that claim to provide a “legal high”
Narcotics and psychoactive substances, including but not limited to:
- Opium
- Morphine
- Cannabis-related products (such as hemp and cannabinoid products)
- Meperidine hydrochloride (Dolantin)
- Methamphetamine
- Cocaine
- Heroin
- Ecstasy
- Ketamine
- Caffeine
- Triazolam
- Flunitrazepam
- Ergot
- Ethylenediamine
- Hypnotic drugs
- Buprenorphine
- Diazepam
- Ether
- Smelling salts
- Alkyl nitrites (poppers)
Books or other material with instructions for the production and procurement of drugs

3.8 Security and Privacy

Security and privacy products are prohibited from sale on our platform.

This includes but is not limited to:

Materials that contain personal information. This includes but is not limited to:
- Personal information such as mobile phone numbers, e-mail addresses, and other identifying information
- Software and products designed to extract personal information such as phishing websites
- Identity cards, passports, social security cards, and other documents that can be used as proof of identity certificates (includes original copies, duplicates or sales receipts of documents)
Confidential corporate/company material including but not limited to:
- Telephone lists or contact information
- Bank account information
- Internal corporate information, books or materials
Software or equipment that can (or claims to have the potential to) steal or compromise private information. This includes but is not limited to:
- See-through/x-ray glasses
- Monitoring or secret photography equipment including but not limited to hidden/disguised cameras in smoke detectors, watches, pens, lighters, glasses or storage devices
- Password cracking or hacking software
- Network/computer intrusion tools
- Hacker forum invitation codes
Computer viruses such as Trojans
Software or hardware that can compromise computers
Any other items that infringe or have the potential to infringe upon, an individual’s privacy.

3.9 Government and Military Items

Official government/military items and other restricted equipment are prohibited from sale on our platform.

This includes but is not limited to:

Equipment used by state agencies, military and police including but not limited to:
- Law enforcement recorders
- Cordons
- Light boxes
- Patrol cars
- Traffic blocking equipment
- Handcuffs
- Shackles
- Fingercuffs
- Body armour
- Stab-proof clothing
- Tactical belts
- Riot shields
- Strobe lights
- Explosion-proof barrels
- Military/police cars
- ID covers
- Retractable sticks
- Sirens
- Police lights
- Police dog clothing and accessories
- Customs or tax badges
Actual or replica items and equipment issued by the government, police, or military. This includes but is not limited to:
- Signs, vehicle registration plates, and identification cards
- Government-issued certificates, diplomas and documents, or replicas of the same
- Official emergency lighting systems or sirens, electric shock sticks, bright lights, handcuffs, police sirens or other official equipment
- Items issued by or identifiable to Red Cross, Red Crescent or Red Crystal organizations.
- Items that contain or reference the Red Cross, Red Crescent, or Red Crystal emblems (unless such items are official memorabilia)

3.10 Products that Facilitate Illegal Activity or Dishonest Behaviour

Products that facilitate illegal activity or dishonest behaviour are prohibited from sale on our platform.

This includes but is not limited to:

Products that may facilitate illegal activities and dishonest behaviour include but are not limited to:
- Falsified documents, certificates, official seals, or anti-counterfeiting labels such as identification cards, passports, immigration papers, driving licenses, degrees, certificates and business licenses
- Instruments that can be used for reimbursement and services that act as agents for customs declarations, checklists, and commodity inspections
- Unpublished examination answers, surrogate exam-taking services, and ghostwriting services
Devices and equipment that may be used for illicit purposes such as:
- Products made to spoof or hide identities such as voice changing software, number changing software, IP modification software, location modification software, SMS attack software, ID number spoofing software, test cheating tools
- Disguise masks
- Electronic surveillance equipment and other similar electronic equipment such as cable TV, descramblers, radar scanners, traffic signal control devices, wiretapping devices and telephone bugging devices
- Circumvention devices intended for modifying, decoding, and recording vital information
- Telecommunication equipment that has not been registered or authorised by the relevant authorities
- Satellite signal transceivers and software
- Wireless network cards with free net functions or claims in the description for free net
- Devices designed to intentionally block, jam, or interfere with authorized radio communications, such as phones, GPS, radar, and other signals
- Mobile phone repeaters/boosters or enhancers
- Odometer modification devices to tamper with recorded mileage on motor vehicles
- Products that descramble, or gain access to, cable or satellite television services without permission
- Spy equipment and hidden photographic devices
- Products used to evade or impair traffic safety
- Credit card reader terminals and portable magnetic stripe card-readers
- Lockpicking or locksmithing devices, tools, related books and tutorials. Examples include but are not limited to bump keys, slim jims, devices to make or duplicate keys, devices designed to pick a lock, code-grabbing devices, and key-breaking devices
Gambling and Lottery
- Lottery tickets, instant win tickets and scratch cards
- Slot machines and other gaming machines.
Other illegal activities. This includes but is not limited to:
- Illegal possession.
- Lock-prying tools, unlocking services, car key decoders, and related tutorials and books.
- Any other product that promotes illegal or dangerous activity, including counterfeit designer goods, cable descramblers, fireworks, or websites that promote hacking or evading law enforcement.

3.11 Unlabelled and Repacked Consumer Goods

The following products are prohibited from sale on our platform:

Products without labels of any kind that can help identify what they are (e.g. A packet of powder without a clear label, such as "Baby Powder", included on the packet)
Consumer goods, such as medicines, supplements, food/beverages, and beauty/personal care products, that have been repacked by the seller

3.12 Other Prohibited Products

There are various other products that are prohibited from sale on our platform.

This includes but is not limited to:

Any coins or paper money (whether collectable or circulating) that have a legal tender status in any country
Equipment designed to create counterfeit coins, stamps, or paper money
Products that violate the intellectual property rights of brands or other rights owners
Counterfeit products
Counterfeit coins and paper money
Conflict minerals (natural sources extracted in a conflict zone and sold to perpetuate fighting)
Conflict diamonds (diamonds mined in war zones and sold to finance an insurgency)
Embargoed, mislabelled, or expired products
Stolen goods that are not the property of the seller, or were obtained through illegal means
Products recalled by manufacturers or governmental, national, or international agencies
Products and services that involve the following:
- Government-subsidized housing
- Illegal marriages
- Money laundering
- Pyramid schemes
- Direct Selling (including Multi-Level Marketing and Single-Level Marketing)
Products that are inappropriate according to local cultures and social conventions
Obscene, seditious and treasonous materials
Products that may not be compliant with local laws, regulations, product qualifications, certifications, technical standards, or standard requirements
Products that are illegal, prohibited from being sold, or determined unsafe by the relevant local authorities
Products that may not be lawfully imported into the country where the buyer is located
Products, services, technology, or website content that promotes any illegal or dangerous activity. This includes false document services, counterfeit designer goods, cable descramblers, fireworks, or websites that promote hacking or evading law enforcement.
Any other products that are prohibited from sale according to applicable laws and regulations

We reserve the right to judge whether or not a listing is appropriate. If we determine that a product is prohibited, potentially illegal, or inappropriate, we may remove it from our platform.

Information and Audit

We may review and audit product information at any time. Additional audits may be performed to identify if any change in listing information violates our guidelines above. Products that are found to violate our Product Listing Guidelines may be removed from the platform.

We may temporarily or permanently suspend or remove the selling privileges of sellers who commit severe or repeated violations. We reserve the right to report sellers who violate local laws and regulations to the necessary legal authorities where appropriate.

Appeal

On occasion, our systems may block or remove product listings that are permitted to be sold on our platform. This usually occurs if incomplete or inaccurate product information is provided to us or if our systems incorrectly identify a product as prohibited.

Sellers should be mindful that some products that are legally able to be sold in their country are still prohibited under TikTok Shop by Tokopedia policies.

Sellers who believe their products were removed in error should raise a ticket through the Seller Center to review the restriction.

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