As a general rule, when shopping online, people rely on the photographs, descriptions and videos of products when deciding whether to buy them. As such, they expect this information to be honest, accurate and verifiable. For this reason, your product listings must be truthful and not include any statement or claim that could mislead a customer into buying your product or not buying another seller's product.

What constitutes a misleading product listing?

We consider a product listing to be misleading if it features:

• False display of information about the product or your shop. This means they must be consistent with the actual product sold. This means they must not contain any inaccurate or false information. An example of this is a product listing that displays a branded object, while the promoted product is unbranded.
• Exaggerated descriptions or absolute claims about the product that are inaccurate or unverifiable. This may refer to statements that use hyperbolic language to describe a product. An example of this is a claim that a product can produce "instant" results or results within a very short span of time.
• Clickbait tactics aimed at attracting "clicks" or "views". Clickbait tactics can be used to induce people to click on a product listing to drive up traffic for the shop. An example of this is listing a product in an eye-catching but bewildering manner, such as selling tissue as individual pieces instead of traditional box packs
• Comparisons with other products on TikTok Shop by Tokopedia or other e-commerce websites. This may include claims that a product is cheaper on TikTok Shop by Tokopedia than on another website.

What happens if I breach these guidelines?

If you are found to violate these guidelines, you may have enforcement actions taken against your account. You should note that repeated offenses will result in more significant penalties.
Please see our Violation Reasons, Points & Enforcement Actions for Sellers article and Seller Terms of Service for more information. If you think an enforcement action has been taken against you in error, please raise an appeal via the Seller Center. Please read our Seller Appeal Guidelines article for more information.
Please click here to read our TikTok Shop by Tokopedia Product Listing Guidelines.