In this article, we will guide you on how to manage and keep track of failed delivery orders. You will learn how to check the status of returned parcels and make tracking them easier.

How to Check Failed Delivery Orders

We have introduced a new 'Failed Delivery' tab to help you monitor your failed delivery orders that have been returned to you.

1. Simply go to Orders > Manage Orders, and you will see 'Failed Delivery' as the last tab.

This tab will list all failed delivery orders under various statuses:

• Returning to Seller: The parcel is on its way back to the seller.
• Delivered Back to Seller: The package has been returned to the seller, and the order will be automatically cancelled and refunded.
• Seller Delivery Failed: The carrier couldn't deliver the package to the seller. There will be an alert in red to draw your attention to these parcels.

2. To track your returned parcel further, click on the returned status under the Shipping Method column to see more details and guidelines from the platform.

How to Filter Failed Delivery Orders

1. You can easily filter your failed delivery orders based on their status by using the Return Status filter.

2. Refine your results further by using the Time Returned date range filter to view orders within the date range you want.

How to Raise a Ticket with Logistics Providers

As a seller, you can now raise a ticket with logistics providers to swiftly address any logistics issues such as failed deliveries or pickups, and receive prompt support.
Follow these simple steps to raise a ticket and contact logistics service:

1. Navigate to Orders > Manage Orders. You will see a list of orders under different status tabs. If your orders are tagged with logistics issue tags, you can raise a request and contact the logistics service.

2. Once you locate the order with a logistics issue, click the logistics issue tag and select 'Contact Logistics Service.'

3. The system will redirect you to the New Ticket page, where you can directly contact logistic providers. Please ensure you provide the correct order ID, explain your issue, and upload any relevant evidence before submitting the ticket. After receiving the ticket, the logistics provider will contact you to resolve the issue.

You can also monitor the status of your ticket by following the instructions in the next section.

How to Track the Status of a Logistics Ticket

1. Once you have raised a ticket, you will see its status under the Shipping Method column. The status will be shown as 'Ticket in process' or 'Ticket closed.'

2. Alternatively, you can use the Logistics Ticket Status filter to refine your results.

3. To see the details of your ticket, click on the ticket status to view further information.