Note: Orders with Instant, Sameday, and Sameday 8-hour delivery are only available via Tokopedia. Click here to see the SLA for Instant and Sameday order on Tokopedia.

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What is the Late Dispatch Rate (LDR)?

The Late Dispatch Rate (LDR) is the percentage of all orders (over a period of 7 calendar days) that take longer than the Service Level Agreement (SLA) periods to be updated to "Shipped" status after the initial order date.
❗ You should aim for an LDR of less than 4%.

What are the Service Level Agreements (SLA) Periods?

Note: The following Late Dispatch Rate SLA Periods will be effective starting 27 August 2025.

Where can I find my LDR?

You can find your LDR in the Shop Health section of the Seller Center.

What about Non-Working days and Public Holidays?

• A "working day" refers to any day from Monday to Friday. Saturday, Sunday and Public Holidays are considered non-working days.
• Non-Working days and Public Holidays are not counted when your LDR is calculated.

What would happen if I do not meet the target above?

Enforcement actions may be taken depending on how high the number of late orders are.
Order Volume Limits may be applied as follows:

• LDR is ≥10% but <30% -> You will only be able to sell up to 90% of your average daily order volume
• LDR is ≥30% but <50% -> You will only be able to sell up to 70% of your average daily order volume
• LDR is ≥50% -> You will only be able to sell up to 50% of your average daily order volume

You may also receive Violation Points as follows:

• LDR is ≥ 10% -> 2 Violation Points

What happens if I breach these guidelines?

Please see our Violation Reasons, Points & Enforcement Actions for Sellers article and Seller Terms of Service for more information. If you think an enforcement action has been taken against you in error, please raise an appeal via the Seller Center. Please read our Seller Appeal Guidelines article for more information.
Please click here to read our TikTok Shop by Tokopedia Product Listing Guidelines.