In this article, we will guide you through the updated 'Shipped via Platform' shipping process, enabling you to familiarise yourself with the steps and efficiently dispatch your orders.❗️Attention: For sellers who have already merged their ShopTokopedia and Tokopedia accounts, here is how to manage your orders:

• For new incoming orders from both platforms AFTER the integration*, you will need to manage and process these orders in the ShopTokopedia Seller Centre.
• For historical or existing orders (including pre-orders) from Tokopedia BEFORE the integration, you will need to manage and process them from the Tokopedia Seller Dashboard. This means you must monitor the Tokopedia Seller Dashboard until all orders and aftersales requests have been fully processed, which may take up to 90 days if you have any 90-day pre-orders.

*The integration of orders from Tokopedia may take up to 72 hours. In the meantime, it is recommended that you monitor the Tokopedia Seller Dashboard until all your orders are fully processed and completed. This will help ensure that you don't miss any orders.

Important Shipping Timelines

To avoid late dispatch, which impacts your LDR (Late Dispatch Rate), follow these shipping timelines for Standard, Economy, and Cargo orders:

• Orders placed before 12:00 (12 pm): Update the order status to 'Shipped' by 23:59 on the same working day.*
• Orders placed after 12:00 (12 pm): Update the order status to 'Shipped' by 23:59 on the next working day.

*Note: If an order is placed on a non-working day, it must be marked as 'Shipped' by 23:59 on the next working day.Instant

• Orders placed between 00:00 - 07:59: Seller must do pickup request by 11:00 within the same calendar day*
• Orders placed between 08:00 - 15:00: Seller must do pickup requests 3 hours from when the order was placed*.
• Orders placed between 15:01 - 23:59: Seller must do pickup request by 11:00 within the next calendar day

Note: The following simulation will be effective starting 27 August 2025.Sameday 8hrs (only available for order placed from Tokopedia platform)

• Orders placed between 00:00 - 11:59: Seller must do pickup request by 16:00 within the same calendar day*
• Orders placed between 12:00 - 23:59: Seller must do pickup request by 12:00 within the next calendar day

Note: The following simulation will be effective starting 27 August 2025.Sameday (only available for order placed from Tokopedia platform)

• Orders placed between 00:00 - 09:59: Seller must do pickup request by 14:00 within the same calendar day*
• Orders placed between 10:00 - 23:59: Seller must do pickup request by 12:00 within the next calendar day

Note: The following simulation will be effective starting 27 August 2025.Click here to learn more about Late dispatch Rate and Auto-Cancellation.

How to Ship Your Orders

Take a look at this flowchart to understand the steps involved in shipping your orders from start to finish.

Set Up Collection Method

To start shipping, you need to set up your default collection method first. You only need to do this the first time you ship orders or if you decide to change your default collection method.You can easily choose your default collection method in Fulfilment Settings (Orders > Manage Orders > Fulfillment Settings > Collection Method Settings), where you can select between pick-up or drop-off.❗️Attention: for instant, same day 8 hours, and same day service, only pick-up collection method will be available and this setup will NOT apply to these services.

For detailed instructions on how to access and configure your collection method settings, please refer to this article.

🚚 Note: For existing sellers, the default collection method will be based on the seller's last selection.

Select Your Orders

1. After customers successfully place orders, find them in your Seller Centre under Orders > Manage Orders. Here, you can see an overview of all your orders in various statuses.

For sellers who have already merged their ShopTokopedia and Tokopedia accounts, you will see the status of your shop migration and a guide to managing your orders at the top.

For more details about order statuses, check out our Managing Orders article.

2. Navigate to the 'To Ship' tab to view the orders you need to process and ship. Use our filter options to refine your orders to Fulfillment Type: Shipped via Platform and select Order Status: Awaiting Shipment to identify new orders that haven't been processed yet.

💡 Seller Tip: You can easily identify which orders are from which platform by using the Purchased On filter.

Arrange Shipment & Print Shipping Labels

1. To process orders, mark the checkbox in front of the single or multiple orders you wish to select, then click 'Arrange Shipment+print' or 'Arrange shipment' based on your 'Default Actions for Label Creation and Printing'

💡Seller Tip: To include the item list in your shipping labels, make sure to select both the shipping label and packing list for printing.

For further details, refer to our Shipping Labels article.

❗️Attention: for instant, same day 8 hours, and same day service, you will be able to 'arrange shipment' during limited hours only. For further details about provider working hours, refer to this article.

2. The system will automatically generate shipping labels and all related documents. In case of any errors, the system will provide you with a comprehensive overview of the printing results. Take a moment to check for any issues and follow the brief instructions for your next steps.

3. For any unsuccessful labels or failed prints, visit the new Shipping Labels page to recreate, print, or view the printing history.

For further details, refer to our Shipping Labels article.

4. Now that your shipping labels are ready, you can begin packing your orders and getting ready to handover.

Handover to Logistics

1. After your orders are packed and ready, you have the option to either drop off your parcels or wait for the logistics providers to pick up your orders according to your Collection Method Settings. The logistics providers will scan all your parcels to confirm collection, and the order status will automatically update to 'Shipped.' You can track your order status, whether it's 'In-Transit' or 'Delivered,' on the Seller Center.

💡Tip: If you've chosen pick-up but the logistics provider doesn't arrive as expected, we recommend dropping off your parcels instead. This helps you avoid an increased Late Dispatch Rate (LDR) and Seller Fault Cancellation Rate (SFCR).Please ensure that after handing over parcels to the logistics provider, you receive proof of handover, which should include clear information about the package quantity, as well as the date, time, and signature from the logistics provider. Sellers will use this proof to raise any tickets in the event of issues with the handover. ❗️Attention: Upon agreement with buyer, you will be able to reschedule pickup 1 time with service provider for Instant and same day 8 hours service. For further details, refer to our Pickup Reschedule article.

2. After your orders are delivered, you can view the proof of delivery by clicking 'View Logistics' and then 'Proof of Delivery' to see the details from the logistics provider.

*Proof of delivery is available only for J&T Express, Ninja Van, Sicepat, JNE Express, and GTL

FAQ

1. Is it possible for me to choose the shipping providers for 'shipped via platform'?

No, unfortunately, sellers do not have the option to choose their preferred shipping providers for orders labeled as 'shipped via platform.' The platform manages and assigns the shipping providers for these orders. If you encounter any issues with shipping providers, kindly submit a ticket or visit our online support through the Chat with Us function.

2. How can I differentiate the orders coming from Tokopedia and ShopTokopedia?

You can use the 'Purchased on' filter on the Manage Orders page to identify order sources, or see the order sources from the Order Detail page under 'Purchased on' and view the order details.

3. Why can't I see the buyer's information on the Order Detail page?

To protect the privacy of our buyers, the platform restricts access to personal information. If you need to contact the buyer, we recommend using the Customer Service Chat feature.During the fulfillment stage, you may have the option to request access to the buyer's information by clicking the eye icon. The platform will review your request and determine whether you can view the buyer's details.

4. I'm using the Label Status filter and selected "Unprinted," but I don't see any shipping labels. What should I do?

To use the Label Status filter, first click "Arrange Shipment" to create your shipping labels. The filter only works with labels that have been created. Once you've arranged the shipment and generated the labels, you'll be able to filter them by their correct printing status.

5. Why am I not receiving notifications about new orders? What should I do?

You can check your notification settings in the Seller Center and the Seller Center app. Please ensure that notifications for orders are enabled.

• On the Seller Center (desktop): Go to My Account > Account Settings > Communication Preferences

• On the Seller Center app: Go to Settings > Push Notifications