Poor Physical Product Quality Common Violation Cases

In this article, we showcase some common types of poor physical qualities found in products. These are the types of violations that sellers need to understand and avoid in order to comply with TikTok Shop by Tokopedia standards.

Examples of Poor Physical Product Quality

The following are examples of recent product violations. To avoid these violations, we encourage all sellers to conduct self-examinations. If you find similar issues with your products, please make timely improvements to protect consumer rights, enhance customer satisfaction, and ensure the smooth operation of our platform.

Definition

Product detail page (PDP) is a page that presents the description of a specific product which often includes size, color, price, shipping information, reviews, and other relevant information customers may want to know before making a purchase.

1. Brand discrepancy

• Brand does not match product listing

2. Potential Product Safety Issues

• Major product defect affecting safety
• Product is torn and have sharp edges

3. Not as Described

4. Workmanship defects

• Multiple product defects
• Broken fan cage
• Part split and product is dusty
• Product is dented

5. Measurement discrepancies

6. Functionality issues

• Product cannot be used, water cabinet leaking
• Fan cannot be used
• Product cannot be charged
• Wireless function cannot be used

Learn more about physical product quality violations, penalties and appeal guidelines in the following articles.

• Significantly Not As Described (SNAD)
• TikTok Shop by Tokopedia Sampling Inspection of Products Policy
• TikTok Shop by Tokopedia Seller Performance Evaluation Policy