This article provides a quick overview of the various types of aftersales requests and guidance on how to efficiently manage each type on TikTok Shop.

Important Aftersale Timeframes

Before exploring the different types of aftersales requests, it is essential to be aware of the key dates:

Four Type of Aftersale Requests

On TikTok Shop, buyers can raise four types of requests. All aftersales requests can be managed through the Manage Returns page in the Seller Centre, where a tag will indicate the type of each request.
Below is a brief overview of how to manage each type of request:

Refund-Only

Buyers can request a refund without returning the item if they are dissatisfied with a product.
Here's how to process your refund request:

Return and Refund

Buyers who are not satisfied with a product may request a return and refund. You can accept, reject, or propose alternative solutions such as exchange or send missing items to resolve the issue.
Here's how to process your return and refund request:

Reshipment

If a buyer does not receive all the items they ordered or receives a broken or unusable item, they can submit a reshipment request. The seller can then review the request and send the missing items or a replacement.
Here's how to process your reshipment request:

Exchange

Here's how to process your exchange request: