Tokopedia & TikTok Shop Commitment for Your Integration Experience

06/05/2025

Account Management

Thank you for the trust and constructive feedback you've shared with us. We’ve heard your feedback and understand there’s room to improve the integration experience.

We genuinely value your experiences and understand your concerns. We're working hard to enhance our features and support is continuously improved, making it easier, faster, and more flexible to help you succeed every step of the way.

Explore our latest enhancements, from streamlined features in Tokopedia & TikTok Shop Seller Center to upgraded support experience designed to make your integration journey smoother and more guided.

Key Features	Short Summary of the features	Key Benefits	Detail guidance link
Customer	Feature to send broadcast messages to a large audience of customers on both platforms (Tokopedia & TikTok Shop)	Sellers can use the feature for FREE if they meet some short criteria	https://seller-id.tokopedia.com/university/essay?knowledge_id=5893829518083841&role=1&course_type=1&identity=1 https://seller-id.tokopedia.com/university/essay?knowledge_id=4816705213843201&role=1&course_type=1&identity=1
Weight by Variant	Add different weight between each of their variants under same SPU	More flexibility for sellers who have many variants that have different weights	https://seller-id.tokopedia.com/university/essay?knowledge_id=7753818834470658&role=1&course_type=1&identity=1&anchor_link=EBB900CE
Product Discount	Sellers can use Product Discount, which is an easy and flexible tool to set direct discounts for listed products.Previously available on Tokopedia as Slash Price	Flexible tool for sellers to set direct discounts for listed products Support online selection and bulk upload for sellers with multiple product	https://seller-id.tokopedia.com/university/essay?knowledge_id=6837745305847554&role=1&course_type=1&from=search&identity=1
Seller Flash Sale	Sellers can offer limited time offer deals to create a sense of urgency and immediate check out with Seller Flash Sale.Previously available on Tokopedia as Flash Sale Toko.	Ability for seller to set purchase limits and buyer purchase limits Attractive prices lead to potential traffic to the product and store Access the enhanced setting once you are integrated: total purchase limit (quota) buyer purchase limits (how much quantity a buyer can purchase for the Seller Flash Sale, which is quite common for popular products as some sellers want to avoid resellers).	https://seller-id.tokopedia.com/university/essay?knowledge_id=6837737634252545&role=1&course_type=1&from=search&identity=1
Smart Promotions	Recommended for sellers who are new to seller promotions or unsure how to set up a promotion. Smart Promotion provides recommendations based on similar sellers and product categories to ensure promotion efficiency.	Smart Promotion recommendation is supported for 3 tools: Product Discount Tool, Buy More Save More and Regular Voucher Smart Discount in Product Discount, automatically provides recommended discounts for each product based on historical data of similar sellers. Smart Promotion can help sellers create Buy More Save More or Regular Voucher in just one click from the promotion homepage. With Smart Promotion, sellers will receive personalized discounts suggestions and product selections based on what works well for similar products and sellers.
Xtra Boost Program (XBP)	An All in One program that offers Product vouchers, Bonus Cashback for joined sellers(only available for integrated sellers)	Enrolled sellers will receive more & better product vouchers & bonus cashback benefits	https://seller-id.tokopedia.com/university/essay?knowledge_id=260252827371281&role=1&course_type=1&from=search%7BcontentIdParams%7D&identity=1
Multi-warehouse return	For any return orders from Tokopedia, sellers can select the appropriate warehouse for buyers to return the package (only available for Tokopedia orders)	Improves operational flow and flexibility, allowing sellers to manage return packages more efficiently
Instant & Expressed settlement Period	After integrated, sellers can enjoy these settlement periods: Instant: As soon as the order confirmation button is clicked by the buyer (only applicable for Tokopedia order) Expressed settlement in 3 calendar days: Applicable if sellers meet criteria below: Not detected with unusual activities Passed the Shop Adjustment Period Not use Shipped-by-Platform methods ("Pick-up" and "Drop-off")	Enjoy faster settlement & allow sellers to optimize their financial flow	https://seller-id.tokopedia.com/university/essay?knowledge_id=3820739292120848&role=1&course_type=1&from=search%7BcontentIdParams%7D&identity=1
Flexible payment method for marketing benefits on the platform	Sellers have several ways to pay for marketing benefits fees: Via fee deduction per order Once via seller center balance deduction Multiple installments via seller center balance deduction Via card/bank transfer	Improves operational flexibility, allows sellers to optimize their financial flow	https://seller-id.tokopedia.com/university/essay?knowledge_id=8231278726366993&role=1&course_type=1&from=search%7BcontentIdParams%7D&identity=1
Earn from Linkshare on both platforms and track your data in one centralized hub	Sellers can enroll their products in affiliate collaborations to have them promoted by not only Tokopedia creators but also TikTok Shop creators through link sharing, LIVE and Video. Seller can also gain access to browse a diverse pool of creators, offer free samples, chat with them and monitor affiliate performance across both platforms through a centralized data dashboard	Connect with over 5 million creators to expand your reach Gain access to more features that could boost collaboration opportunities and manage them efficiently Easily track affiliate sales across both platforms in one place	https://seller-id.tokopedia.com/university/essay?knowledge_id=4514020548314896&role=1&course_type=1&from=search%7BcontentIdParams%7D&identity=1
Separate shipping options for different warehouses and platforms	Sellers can setup different shipping options between orders from 2 platforms (Tokopedia & TikTok Shop) at warehouse level, so each warehouse can be different too.	Gain flexibility to customize shipping settings per platform and warehouse	https://seller-id.tokopedia.com/university/essay?identity=1&role=1&knowledge_id=7753805756876545&from=feature_guide
Collection method setup at warehouse level	Sellers can configure specific collection methods (e.g., drop-off, pickup) for each warehouse independently, based on their operational needs.	Enables greater flexibility and operational control across different warehouse locations, improving logistics coordination and efficiency.	https://seller-id.tokopedia.com/university/essay?identity=1&role=1&knowledge_id=6954839003596545&from=feature_guide
Mission&Rewards	Series of missions to get familiar with selling experience with voucher rewards from platforms	Immediately claim the rewards after completing missions. Rewards include subsidies, ad credit and commission fee discounts.	https://seller-id.tokopedia.com/university/essay?knowledge_id=7753817030608642&role=1&course_type=1&from=search%7BcontentIdParams%7D&identity=1

In addition to feature enhancement, we've been committed to increase customer service efficiency by improving our response time & several service improvement have also been made to help sellers access integration information easily and overcome difficulties or obstacles during the process, which you can use as a guide:

Channel	Key Improvement	Guidance
Chatbot	Enhance visibility & current flow to talk to agent	Find & ask about integration easily through TANYA Chatbot TANYA will provide you with the Top FAQ related to integration process & quick access to directly chat with our agents Post integration assistance in Tokopedia & TikTok Shop Seller Center through updated FAQ & easy-to-find access to interact with our agents
Help Center	Placing integration topic in popular section in help homepage	Easily find integration guidance in our Help Center (https://www.tokopedia.com/help/seller)
Offline Visit	Tokopedia Care Visit for Sellers in Jakarta & surrounding area	Real-time assistance from our agents during your visit to our Customer Care agents.Find us in:Ground Floor Ciputra International, Jl. Lkr. Luar Barat No.101, RT.13, Rw. Buaya, Kecamatan Cengkareng, Kota Jakarta Barat, Daerah Khusus Ibukota JakartaGo to our office on the right side of the lobby & meet the receptionist for further assistance
Seller Customer Service Navigation	Navigate issues to get correct routing & faster response	Here are some actions that you can take to help us allocate your ticket correctly: Help Center (Tokopedia Care): Choose "Seller" when users are visiting Tokopedia Care page to help us locate sellers' issues correctly & faster ChatBot: If you have certain issue related to order, choose a transaction invoice to speed up the process checking

We’re truly grateful to every seller who has shared their experiences and concerns. Your feedback is invaluable in helping us create a platform that better supports your needs. We’re committed to making ongoing improvements to enhance your experience in Tokopedia & TikTok Shop. If you have any further questions & feedback, feel free to reach us through our Customer Service team, and raise your ticket via We will address your inquiries promptly.

SebelumnyaIntegration to Tokopedia App