As a shop owner, you can add sub-accounts for your employees to help manage and operate your shop. In this feature guide you will learn how to add sub-accounts and manage their role & permissions in Seller Center. You can add shop sub-accounts and assign your staff different roles with unique permissions for them to complete daily operations, like managing products or tracking orders. TikTok Shop by Tokopedia provides default roles with preset permissions for easier management.
You can also create and customize your own roles and set their permissions according to your needs.

Permissions and Default Roles

Permission Details

Permissions are set according to the menu (subject to changes) of Seller Centre and split into "Viewing only" and "Viewing & Editing".
Please note that some permissions are not splittable.

Default Roles

Currently, the following nine default roles are available.
Sellers can find the latest roles and permissions through: Seller Centre > My Account > Account Settings > User Management > Add User > Select Role.

Add Users as Sub-Account

• Go to My Account > Account Settings > User Management in Seller Center.

• You can search for users that you have added through the filter bar on the top. It can be based on roles, status, and email address.

• Click Create New
• Choose role for user that you want to add

• Type the email address of the new user you want to add

• Choose the default language then click submit.

• Verification notification will pop up and tell that the system has sent an activation email to the corresponding email address. The user needs to activate their account within 120 hours and can only access the seller center account after they activate their account.

• If you go back to the User Management page, you can see the user that you have just added and their activation status.

• You will also be able to edit users' roles anytime after their account is active.

Shop Administrator from Tokopedia

After integration, shop admins will automatically be copied from Tokopedia to become TikTok Shop by Tokopedia sub-accounts. The roles that were previously assigned in Tokopedia will be mapped to the role equivalent in TikTok Shop by Tokopedia as shown in the table below:
The failure of admin account copy process could be a result of:

1. Admin account no longer active
2. Admin is the owner of another shop in TikTok Shop by Tokopedia
3. Admin is already a sub-account in another shop in TikTok Shop by Tokopedia. When this happens, shop owners can assign another sub-account through TikTok Shop by Tokopedia User Management page.

FAQs

1. Can I directly assign permissions to a sub-account?

No, you can only assign roles to a sub-account.
The sub-account will have all the permissions under the roles assigned.

2. Who can assign and customize roles?

Only the shop owner account user can assign and customize roles.

3. Why can't I edit/create products/orders etc.?

Because the permissions of each role are refined and split into viewing and editing, some roles may lose permissions.
For example, a sub-account with the role Customer Service Agent may find that they suddenly lose the permission to edit products/orders. You can ask the account owner to add other roles with permissions to the sub-account. The account owner can also create a new role and assign it to the sub-account.

4. Does TikTok Shop by Tokopedia have a location-specific sub-account type/role?

No, sub-accounts management capability is not restricted to one particular location. However, sub-accounts can use the warehouse location filter to manage specific locations.

5. Can my Tokopedia admin continue to have access to the Tokopedia seller center upon my shop merging?

Yes, active admin accounts in Tokopedia will continue to have access to the Tokopedia Seller Center

6. Upon shop merging completion, can I still make edits to my shop admin management in Tokopedia?

Shop owners will have limited admin management capability such as:

• See the list of admins that are added prior to integration and;
• Deactivate active shop admin - edit, add, delete, activate capability is no longer available