How do I report an infringement of my Intellectual Property (IP) rights?

IPR owners or their representatives may file an IPR infringement notice. Before submitting an IPR infringement notice, please be aware that intentionally submitting a misleading or fraudulent notice may lead to liability for damages or other penalties under local laws. If you are not sure if you are the proper IP owner or if IP laws protect the material, please seek legal advice.Rightsholders are encouraged to contact the entity and/or individual user who listed the product / posted the content or owners of the accounts to try to resolve their issue directly in the first instance.

Submission via TikTok Shop by Tokopedia Intellectual Property Protection Centre

• IPR owners/authorized representatives may use the TikTok Shop by Tokopedia Intellectual Property Protection Centre (IPPC) to submit an IPR infringement notice.
• The IPPC is an integrated Platform for rights owners to protect their IPR across products sold on our platform. Rights owners can submit details of their IPR, detect infringing products, submit IPR infringement notices and track the progress of lodged notices on the IPPC.
• Rights holders must provide complete information when requested on the IPPC. Failure to include necessary information may limit our ability to investigate your claims and result in a denial of your notice.
• During our investigations, we may also request additional information to handle the notice of IPR infringement.

What should I do if I receive an IPR infringement notice in error?

If you receive an IPR infringement notification that you believe is in error or you believe you are authorized to use the product and/or content, you can reach out to the IPR owner directly to request a retraction.Sellers: You may also file an appeal via the Seller Center. Please read our Seller Appeal Guidelines article for more information.Please include the following in your appeal:

• Identity Information. For an individual, please include your full name. For an entity, please include a copy of your business registration certificate.
• Contact information. In addition to your full name, please include your address, e-mail address, telephone number, and a statement that you consent to the jurisdiction where our Platform is located and will accept service of process from the claimant if applicable.
• Nature of the Counter-notification. Identify the product and/or content that has been removed (or to which access has been disabled) and explain in detail why such product and/or content is not infringing on the IPR of others – or that the product or activity was removed or disabled by mistake or misidentification.
• Proof of your IPR or authorisation. Provide evidence of the IPR ownership, such as your registration certificate from the relevant authorities. If you are not the IPR owner, you must provide supporting documents signed or stamped by the IPR owner to prove they have authorized you to use the IPR.
• Good-faith Statement. Include a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled due to a mistake or misidentification.
• Others. Include any other materials that can support your counter-notification.

What kinds of IPR infringement notices may not be accepted?

• Claims involving violations of distribution agreements,
• Claims involving grey market products in the countries where our Platform is located (parallel imports),
• Claims dealing only with sale price,
• Claims where copyrighted work is used for research, private study, criticism/review, reporting current events, quotations, parody or other equivalent purposes (fair dealing),
• Claims where a trademark is used to describe characteristics of goods/services or the intended purpose of a product or service (honest commercial practices),

IPR infringement notices from countries other than the country where the takedown is requested. Please click here to read TikTok Shop by Tokopedia Intellectual Property Policy.