When can a buyer raise a return/refund request?
07/18/2024
- Timeframe for return/refund requests:
- For products purchased through Mall: Buyers can submit a return/refund request within fifteen (15) calendar days after the order status is updated to Delivered.
- For products not purchased through Mall: Buyers can submit a return/refund request within six (6) calendar days after the order status is updated to Delivered.
- Situations that justify a return/refund request:
- Non-receipt of product: If the buyer does not receive the product at all.
- Product non-compliance: If the delivered product does not comply with the terms of the sale contract.
- Wrong product delivered: If the buyer receives a product that's different from what was ordered.
- Incomplete or defective condition: If the product arrives in an incomplete, defective, or otherwise unacceptable condition.
- Misleading product description: If the received product doesn't match the description provided at the time of purchase.
- Unfulfilled delivery commitments: If the seller fails to meet delivery commitments, such as delayed shipping or delivery.
- Prompt action required: Make sure that you handle return/refund requests promptly within 48 hours of the buyer's submission. If no action is taken, the refund will be automatically approved.
- Clear product descriptions: Provide accurate and detailed product descriptions to avoid misunderstandings that may lead to return/refund requests.
- Quality control: Perform thorough quality checks before shipping to make sure products meet buyer expectations and contractual terms.
- Effective communication: Communicate clearly with buyers about delivery timelines and any potential delays.
- Efficient order fulfillment: Ensure timely processing and shipping of orders to prevent issues related to delayed delivery.
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