Being a seller on TikTok Shop by Tokopedia is exciting—but it also comes with challenges, especially when it comes to managing orders, cancellations, and returns. Fortunately, there's a smart solution to help you work more efficiently: the Manage Orders feature in the Seller Center.
This feature helps you track incoming orders, handle cancellations, and process returns—all in one place. The result? Faster operations, happier customers, and a smoother path to higher sales.

---

What Is the Manage Orders Feature?

Manage Orders is your command center for handling everything related to your shop's orders. Whether you need to monitor order status, confirm cancellations, or manage return requests, it's all possible here. The interface is beginner-friendly and offers two main views:
You can choose whichever view suits your workflow best to stay productive, even with large volumes of orders.

---

How to Manage Orders Effectively

1. Go to Seller Center > Orders > Manage Orders.
2. Use the status tabs to take the right actions:

---

Handling Order Cancellations Like a Pro

Navigate to: Manage Orders > Cancellation Management

Here’s how to manage cancellation requests:

• ✅ Approve: If the request is valid and within the allowed time.
• ❌ Reject: If it doesn’t meet your store’s policy.
• ⏱️ Reminder: You have 2 days to respond. If not, the system will auto-approve the cancellation.

---

Smart Ways to Handle Returns & Refunds

Navigate to: Manage Orders > Manage Returns

Steps to process returns smoothly:

1. Review the Request: Check if the customer’s reason is valid.
2. Inspect Returned Items: Ensure they’re not damaged and match the description.
3. Take Action: Approve a refund or send a replacement item—do it quickly to maintain trust.

---

Pro Tips to Stay Organized

• 📝 Use Add Note: Add notes to specific orders (e.g., delayed items or special cases).
• 🔎 Use Advanced Filters: Quickly find orders by status, date, or keywords.
• ⚠️ Check the Action Needed Tab Daily: Prevent missed deadlines or system auto-actions.

---

Ready to Simplify Your Order Process?Managing orders, cancellations, and returns doesn’t have to be a headache. With the Manage Orders feature in TikTok Shop by Tokopedia, you get a clean dashboard, useful filters, and clear steps—even new sellers can master it quickly.
Start using Manage Orders today to boost efficiency, delight your customers, and grow your sales confidently!