What is the store rating feature and what are its benefits?
Through this feature, you can see store ratings and customer comments that have purchased your product. You can also reply / respond to negative reviews to improve the overall rating of the product or you can thank, apologize, provide explanations, and even ask customers to change their reviews after the problem is resolved. It's easy! Here's how:
Let's try the practice!
FAQ

1. Will the rating change affect the percentage of negative reviews (NRR)/seller violations?

No. The NRR will be assessed based on the initial review, not the changes. Changes to the review will not affect the NRR's sanctioning. Review changes affect and are applied in calculating the PDP rating.

2. Can sellers comment on edited reviews?

Sellers can only reply once to each customer review, whether modified or not. Once sent, replies can not be changed even if the review has been changed.

3. Why are some of the review sections on TikTok and Seller Center replaced with an asterisk (*)?

If text or an image in a review violates the rules (e.g. contains profanity, has the potential to violate someone's privacy, etc.), the text will be replaced with * and the image will not be displayed.