Tiktok Shop Academy

Payment Settlement & Payout: Understand Your Earnings Clearly

12/29/2024

Hi, Seller!
Managing settlement properly keeps your cash flow healthy and prevents confusion about when and how you’ll get paid. This guide explains settlement timelines, what Settled vs To Settle means, how to check payouts in Seller Center, and how to solve common issues.
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Settlement Timeline: When Will You Get Paid?

Every completed order enters a settlement period. The length depends on shop type:
Settlement PeriodTikTok Shop by Tokopedia OrdersTokopedia Orders
InstantNot availableAs soon as the order confirmation button is clicked by the buyer. If the order confirmation button is not clicked, the following settlement periods will apply.
Express – 3 calendar daysApplicable to All ShopsApplicable to All Shops
Standard – 7 calendar daysApplicable to Non-Mall Shops that are disqualified from Express SettlementApplicable to Non-Mall Shops that are disqualified from Express Settlement
Extended – 15 calendar daysApplicable to Mall Shops that are disqualified from Express SettlementApplicable to Mall Shops that are disqualified from Express Settlement
⚡ Important Notes about SettlementThe estimated settlement time depends on two main factors:
  1. When the order is successfully delivered to the buyer.
  2. The type of settlement period you are eligible for (Express, Standard, or Extended) or when the buyer clicks the order confirmation button (only for Tokopedia orders).
Please note:
  • The estimated settlement time may change if there are shipment issues or if a return/refund request is submitted by the buyer.
  • Settlement may be extended by 1 extra day (D+1) after order completion to ensure refunds/returns are cleared before payout.
  • It is recommended to check this page regularly for the most up-to-date settlement information.
  • Under certain conditions, such as high-volume orders or system/server issues, the settlement process may be delayed by one to two days. Your revenue will not be impacted, but if delays exceed two days, please contact your Account Manager or Help Center.
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Types of Settlement Transactions

Status
What It Means
Example
To SettleOrder completed but still within settlement period, not yet added to balanceBuyer confirms delivery on Jan 1 → settlement released Jan 4
SettledOrder has cleared settlement period and funds are added to seller balanceOrder past settlement period without refund/return
Negative BalanceFees exceed revenue (e.g., high shipping, refund deduction)Revenue Rp156,038 – Shipping Rp309,632 = -Rp155,484
Check these statuses in Seller Center > Finance > Transactions > To Settle/Settled.
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How Settlement Works (Pre vs. Post Integration)

Fee structures changed after the integration, which explains why some sellers see higher deductions.
Pre-IntegrationPost-Integration
Platform fee 1–8.5%Platform fee 1–10%
No Dynamic CommissionDynamic Commission 4–6%
No XBP FeeXBP Fee 3.5–4.5%
No Pre-Order FeePre-Order Fee 3%
No Order Processing FeeOrder Processing Fee Rp1,250/order
📌 Tip: Fees often explain why dashboard numbers differ from payouts—always check Settlement Breakdown for details.
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How to Check Settlement & Payout

  1. Go to Seller Center > Finance > Transactions > To Settle/Settled
  2. Use filters (Order ID, Settlement Time, etc.) to track specific orders
  3. Open Settlement Breakdown for detailed view:
    • Revenue (after discounts)
    • Total fees (platform, shipping, commissions)
    • Final settlement amount
👉 For step-by-step guide, see Settlement Full Guide		image
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Dashboard vs. Payout: Why Are They Different?

The dashboard and payout sections show different numbers because they measure revenue differently—gross vs. net.
TypeWhat It ShowsWhy It’s Different
Dashboard (Gross Revenue)Total order value before any deductionsDoes not account for platform fees, shipping adjustments, or refunds
Payout (Net Revenue)Final balance released to your accountIncludes all fees, returns, and commissions
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Common Issues & Fixes

Below are the most frequent settlement problems sellers face, their causes, and how to resolve them:
IssueCauseFix
SLA delays: “My payout hasn’t arrived after 7 days”Refunds or D+1 buffer pendingWait until D+1, check refund/return status, escalate to CS if overdue
Negative balance amountShipping cost or fees exceed revenueReview Settlement Breakdown and adjust shipping setup read full guide
Mismatch data (Dashboard vs Payout)Dashboard = gross, Payout = netExport Excel report for accurate reference, report to CS if needed
Refund/return deductionsRefund not closed before payoutImprove QC & confirm orders promptly to reduce risk
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Key Takeaways for Sellers

  • Always track To Settle vs. Settled in Seller Center
  • Understand that Dashboard = Gross, Payout = Net
  • Remember D+1 is protection, not a delay
  • Use Settlement Breakdown to verify fees and prevent disputes
  • Escalate to CS if payout is late beyond SLA
👉 With these steps, you can manage settlement transparently, keep cash flow stable, and focus on growing your sales.
SebelumnyaShop OperationBerikutnya Important Platform Policies

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