If you are unable to sign in to your account or can no longer have access to the registered email or mobile phone number, please contact our seller support for assistance.
As a precaution, your account might first be frozen to prevent further compromised access.

• You will then be asked to upload documents to verify account ownership. Upon verification of documents and further investigation, you will be notified about the next steps to regain access to your account.

Kindly refer to the "platform Unauthorised Account Access Policy" article for more information.