Who can use this feature？

The LIVE moderator feature is available to all e-commerce livestreaming hosts, including sellers and creators. A moderator is a separate account from the Host, and is added as a moderator by the Host. Note: The location of both accounts must be in the same country.

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What is Moderator？

A moderator is like the host's assistant during the Livestream and can help with managing comments, users and products during the livestream. The moderator can do this from their own phone.

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Why should I use a Moderator?

One Livestream, two smart phones: When the host uses their smartphone to go LIVE, they have to use their front camera to manage comments and products while they are Live. However, the front camera has low pixels and severely limits the host's range of movement. Moderators can help solve this problem by helping you manage comments and pin products on your behalf.

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How to set up and manage Moderator?

There are 2 types of users that can be added as Moderators【Method 1：Add Friends as moderator】Hosts and users to be added as moderators must follow each other (users who follow each other are considered "friends")【Method 2：Add LIVE viewer as moderator】Host can directly add a viewer seat moderator in the live room.

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How to manage Moderator permissions?

Enter the moderator list page -> select the moderator you want to edit permissions -> click "Edit" to enter the permissions management interface

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How can Moderator help the host to Add/Pin/adjust/delete products?

How can Moderator help the host to Add/Pin/adjust/delete products?The moderator enters the LIVE room of the host > Open the shopping bag in the lower left corner > Add/Pin/adjust/delete products

• Add product（Note：Moderator cannot add products from Affiliate）
• Pin/Unpin
• Delete
• Adjust rank

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What can Moderator do to help the host?

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FAQ

1. Can't use the moderator mode?Please make sure your account is correctly added as moderator firstPlease make sure the app version has been updated to App 25.4Please make sure that the location of the host account and the moderator account is the same region2. How many accounts can a host account add as his or her moderator account?No limit3. How many host accounts can a moderator account be tied to?No limit4. The moderator account can manage the host's LIVE shopping cart, does the moderator account need to have e-commerce access?No, as long as the host account has e-commerce access