Tiktok Shop Academy

Delegation Mode

03/14/2024

Registration & Operation
  1. Feature Overview
The Delegation Mode feature allows sellers to grant login access to account managers, so that they can receive support in resolving issues they encounter on Seller Center in a more efficient way.

  1. Accepting a Delegation Login Request

Step 1: In the first instance, you need to turn on Delegation Mode to accept a Delegation Login Request.
Go to My Account > Seller Profile > Delegation Mode on Seller Center, then enable the Delegation Login Mode toggle button.Once you enable the toggle button, a pop-up will appear asking you to select the scope of delegation access (Seller Center is the default option). After reading and agreeing to the seller terms, click Turn on.
image.pngimage.png
Step 2: After you turn on Delegation Mode, your account manager will be able to access your accounts, including your sub accounts. When an account manager is logged into your account, you will receive a notification in the Notification Center and will see a notification banner at the top of the Seller Center homepage.
  • When an account manager logs into your account through Delegation Mode, they will only have viewing access and will not be able to edit anything. However, viewing access to the Seller Profile menu will be limited and they will not be able to view privacy information from the following tabs: Account Information, Seller Information, Business Information and Payment.
  • You can revoke the account manager's delegated login access by selecting Abort Login in the notification banner or manage their scope of access through the Delegation Mode page.
image.png
  1. Managing Delegated Login records
Delegated login records are displayed on the Delegation Mode page. Here, you can change delegation scope, abort ongoing logins or turn off Delegation Mode at any time.image.png
  • Change Delegation Scope: After you turn on Delegation Mode, you can change the delegation scope by clicking Change Delegation Scope.
image.pngimage.png
  • Abort Login: For any current delegation login, you can revoke the account manager's login access by clicking Abort Login. This will immediately revoke their access.
  • Turn off Delegation Mode: You can turn off Delegation Mode by disabling the toggle button and confirm the action in by selecting Turn off in the pop-up notification that appears. After turning it off, no account managers will be able to log in to your account.
  • image.png
image.png
  1. FAQ
Q: What platforms can be logged into through Delegation Mode?A: Currently only Seller Center (PC) and Affiliate Platform can be logged into by an account manager once you turn on Delegation Mode. Other platforms (Live Manager, for example) are not available for delegated login.
SebelumnyaSeller RegistrationBerikutnya Update FAQ for Sellers

You may also be interested in