What are "Invite-only" Products?

Listing Restrictions

What are "Invite-only" Products?

We care about the safety of our customers. To promote a secure and positive shopping environment, we restrict the sale of certain products on our platform.
"Invite-only" products refer to specific product categories that sellers can only sell if they have been onboarded through an "invite-only" process. This involves submitting the necessary documentation through the Seller Center from My Account > Account Settings > Qualification Center. This increases the likelihood that products sold in these categories are of high quality and compliant with the relevant laws and regulations. Sellers who have not been onboarded via this process are prohibited from listing, sharing, or promoting products within these categories.

Examples of "Invite-only" Products

Sellers who wish to sell "invite-only" products must obtain prior approval from our platform.
Category
Platform
Description
SIM Card, Mobile Top Up, and Mobile Data
TikTok Shop by Tokopedia
SIM cards, mobile top-ups, and mobile data products. In order to be invited, a seller must be a representative of either a Telco Company or an Aggregator appointed by our platform.
Selected Baby and Maternity Products
TikTok Shop by Tokopedia
Selected baby and maternity products listed below:
  • Growth formula milk for children above the age of one (1)
  • Baby vitamins and supplements
  • Maternity vitamins and supplements
    Note: Baby and maternity vitamins and supplements which claim or are marketed as helping with weight management are unsupported and cannot be sold on our platform. Please refer to section 5.17 of our TikTok Shop by Tokopedia Restricted And Unsupported Products Guidelines for more details.
    Precious Metals, Jewelry Accessories and Derivatives
    TikTok Shop by Tokopedia
    Precious metals, including jewellery made of/containing precious metals. Sellers are required to provide a business license to sell jewellery or precious metal to be invited.
    • Diamond
    • Platinum
    • Gold (24k/carat gold)
    • Jade
    Fresh, Chilled, and Frozen Groceries
    TikTok Shop by Tokopedia
    • Fresh, chilled, and frozen groceries.
    Health Monitoring Devices & Self-Test Kits
    TikTok Shop by Tokopedia
    • Health monitoring devices and self-test kits designed and intended for home use (e.g. glucometer)
    Preowned products
    TikTok Shop by Tokopedia
    Invite only for these specific products;
    • Tablets
    • Mobile Phone/ Handphone
    • Laptop
    • Pre-owned Car & Motorcycles
    • Packs & Boxes
    • Manual Watches
    • Watch Accessories
    • Quartz Watches
    • Non-Sports Trading Cards Graded Singles
    • Automatic Watches
    • Sports Trading Card Breaks
    • Non-Sports Trading Card Packs & Boxes
    • Sports Trading Cards Graded Singles
    • Trading Cards Accessories
    • Non-Sports Trading Card Breaks
    • Camera
    Automotive
    TikTok Shop by Tokopedia
    Cars & Motorcycles
    HealthTikTok Shop by Tokopedia
    • Stethoscope
    Laboratory Tools
    PetTikTok Shop by Tokopedia
    • Dog
    • Cat
    • Birds
    • Small animal (Hamster, hermit, etc)
    • Fish
    • Farm Animal & Poultry
    Live AnimalsTikTok Shop by Tokopedia
    • Livestock
    Prescription MedicationTokopedia Only
    • Allergies, Sinus & Asthma
    • Heart Drugs
    • Antifungals & Antibiotics
    • Antimalarial Drugs
    • Pain Relief
    • Digestion & Nausea
    • Diabetes Drugs
    • Ear drugs
    • Coughs & Colds
    • Eye Drugs
    • Mouth Drugs
    • Cholesterol Drugs
    • Antiviral Drugs
    • Baby & Child Medicine
    • Hypertension Drugs
    • Menstrual Medicine
    • Fertility, Hormone & Contraception Drugs
    • Eczema, Psoriasis and Rosacea Care
    • Cancer Drugs
    • Acne Drugs
    • Nervous System & Brain Disorder Drugs
    • Anti-inflammatory Drugs
    • Urinary Tract & Prostate Drugs
    Alcohol
    Tokopedia Only
    Wines, Spirits, Beers etc.
    For more information on "invite-only" products, please refer to our TikTok Shop by Tokopedia Restricted and Unsupported Products Guidelines.

    How do I Apply to Sell "Invite-only" products?

    Sellers are allowed to sell within the following categories only if they have been onboarded by submitting the required documentation through the Seller Center from My Account > Account Settings > Qualification Center. Please refer to the following article for details on the application process. How to apply to be an "Invite-only" Seller

    What Happens if I List "Invite-only" Products without Approval?

    We may audit product listings at any time and take enforcement actions against sellers who violate our guidelines. Some of the enforcement actions we may take are:
    • Rejecting product listings.
    • Delisting products from the seller's shop.
    • Assigning violation points to a seller's shop. Accumulating a certain number of violation points may result in the revocation of a seller's privileges.
    We may also take further enforcement actions against a seller based on the severity or frequency of their violations. For more information, please visit our TikTok Shop by Tokopedia Seller Performance Evaluation Policy.Note: If a seller believes an enforcement action has been taken against them in error, they can file an appeal on the Seller Center Shop Health page.