Shop & Product Operation

Managing Combined & Split Orders: Fulfillment Made Flexible

09/22/2025

Hi Seller!

Need more flexibility in fulfilling orders? With Seller Center, you can now combine multiple orders into one package or split one order into multiple shipments — all while maintaining accurate tracking and clear operations.

This guide helps you choose the right method for your fulfillment flow and execute it efficiently.

Why Combine or Split Orders?

Every seller has different operational needs. Sometimes combining orders is faster and more efficient, other times splitting is necessary to avoid delays.

When Should You Combine or Split Orders?

Scenario	Combine Orders	Split Order
Buyer is the same	✅ Yes	—
Same shipping address	✅ Yes	—
Same shipping option and courier	✅ Yes	—
COD orders	❌ Not allowed	✅ Allowed
Meets weight & size limits	✅ Required	—
Items are out of stock or delayed	—	✅ Yes
Buyer requests partial delivery	—	✅ Yes
Fragile or bulky items need separation	—	✅ Yes
Courier supports multi-package shipment	—	✅ Required
Within platform shipping policy	✅ Yes	✅ Yes

How to Combine or Split Orders?

How to Combine Orders

Go to Manage Orders
Select multiple orders from the same buyer
Click Combine Orders and Continue
Confirm the shipping details and fulfill like normal

How to Split Orders

Go to Manage Orders
Click the order you want to split
In the right panel, click Split Order
Select the items to move into a new shipment
Click Split Order to confirm

The new split package will appear in your order list as a separate line item. You can edit the shipment or track them independently.

Review & Fulfillment – Combined vs Split

To review combined orders:

Use the filter "Combined Shipment"
View order list with merged tracking and shipping details
Fulfill as one package

To review split orders:

Filter using Split Order status
Each package has its own tracking number and fulfillment flow

Common Mistakes & How to Avoid Them

Mistake	Impact	How to Avoid
Combining orders with different shipping couriers	Orders can’t be fulfilled properly, delays may occur	Double-check that all orders use the same courier and shipping option before combining
Trying to combine COD orders	Combination will fail, and processing is blocked	Only combine non-COD orders as COD is not supported for combining
Forgetting to check weight/size limit before combining	Courier may reject the package	Review the courier’s max weight/volume limit before confirming combine action
Splitting orders unnecessarily	Adds workload and multiple tracking points	Only split when operationally needed (e.g., stock delay, different warehouses)
Forgetting to update fulfillment status on split packages	Causes confusion in tracking and buyer communication	Treat each split package as a separate order — fulfill them individually
Not informing team of split/combine actions	Misalignment in packing and shipping	Use internal notes or tags to flag combined/split orders for your ops team

Try It Today – Streamline Your FulfillmentWhether you're handling large order volumes or unique buyer requests, combining and splitting orders helps you stay flexible and efficient.