When is an order status considered "Abnormal"?
12/15/2023
- If the order is still within the SLA, please monitor further.
- If the order is not delivered within the SLA, you may submit a ticket via Help Centre for investigation.
Anda mungkin juga tertarik
Managing Orders on Seller Center App
In this article, we will introduce you to the new Orders page on the Seller Center app and how you c…
Managing Failed Delivery Orders
In this article, we will guide you on how to manage and keep track of failed delivery orders. You wi…
What is the deadline for arranging shipments and shipping ou…
For Standard Orders, sellers should ensure that all orders are promptly arranged for shipment once a…
What should I do if wrong information is printed on the ship…
Unfortunately, if you made a mistake on your pickup/return warehouse address on the shipping label,…
Can I switch between the "Ship by Platform" and "Ship by Sel…
Currently, we don't support switching the shipping method for existing orders. Please proceed with…
What do I do if my order is lost or damaged?
Only Shipped via Platform orders are eligible for reimbursement. You will be reimbursed under the fo…
What if a buyer rejects my order?
If a buyer rejects your order, the course of action you take depends on whether the order is Cash on…
Managing Orders
This article will guide you through our new Manage Orders page to help you become familiar with the…
Combining Orders into a Single Package
This article provides a simple guideline on combining multiple orders into a single package, giving…
Late Dispatch Rate (LDR)
Note: Orders with Instant, Sameday, and Sameday 8-hour delivery are only available via Tokopedia. Cl…