Upgrade Details

Starting 8 September, product categories will gradually expand from the original 3-level structure to 4-7 levels, enabling merchants to describe shop products more accurately.

Benefits of Category Expansion

1. Allows quick import of product catalogs without reclassification
2. Reduces product misclassification and minimizes merchant revisions
3. Helps consumers search and find your products more easily

When editing products, a "Category is not the final category" prompt indicates the category needs updating. Please refer to the [Existing Product Category Update] section in the manual.

Operation Guide

Updating Existing Product Categories

1. A banner alert will appear at the top of the Manage Products page - click "Update now"

2. View current categories and new recommendations (if no system recommendation, manual selection required). Two update methods:
   1. Select products and click "Update" in the top-right corner for batch updating.
   2. Click the edit icon next to each product for individual updates - successful/failed updates will be shown upon completion

Note: Processing may take some time but won't affect other operations. Refresh the Update Product Category page to check progress (updated products will disappear from view). Contact your AM if updates take over 2 hours.

New Product Category Selection

Method 1:

• When adding new products, select from expanded 7-level categories (system recommendations available)

Method 2:

1. Navigate to Manage Products→Bulk Action→Bulk Listing and follow banner prompts. Enter a product category to download the updated template

2. In the template's category section, click the dropdown to select the most accurate category

3. Complete required fields, return to bulk listing page, upload the spreadsheet, and follow prompts to submit

Indonesia Tokopedia-related Category

This expanded category will only be applied in TikTok Shop by Tokopedia.
Meaning, if seller's products are active in both Tokopedia & TikTok Shop, customers in Tokopedia app will still see the 3 levels of category, while customers in TikTok Shop by Tokopedia on the TikTok app will see the 7 levels of category.
In Seller Center, sellers who have products active on both platforms still need to adjust the product's category to L7, but the category that customers view on the customer app will differ based on the platform (Tokopedia or TikTok Shop).
However, if sellers only have products Active in Tokopedia-only, it is not compulsory for them to update the category into L7 in Seller Center as their product categories remain the same in Tokopedia.