Academy › Policy Center › Seller › Manage Your CustomersTips to Improve Customer Reviews08/25/2025Negative Reviews Performance👋 We've moved! For more information, please click here.Is the content above helpful? PreviousImproving Your Product and Shop Customer ReviewsNext Customer Service Communication RequirementsYou may also be interested inNegative Review Rates (NRR)What are Negative Reviews? Negative Reviews are ratings of 1-2 stars on the product rating system (a…Negative Review Analytics This article elaborates on your shop’s recent negative reviews caused by shop's responsibility to be…