Introduction to Seller Fees
07/30/2025
*Important update:
Starting from 00:00, August 11th 2025, Jakarta time (GMT+7), the platform introduces the Order Processing Fee, charged to all Tokopedia sellers who have integrated, and all sellers on TikTok Shop by Tokopedia.
The Platform Commission Fee Rate by product cluster (tax inclusive) is:
*All product sub-category with a Marketplace Commission Rate of 10.00% will enjoy a 20% commission discount. In other words, their effective Commission Rate is 8.00%.
For more details of the Platform Commission Fee rate for each product sub-category and the additional pre-order service fee, how these fees are calculated, and other FAQs, please read this article.
The Mall Service Fee rate is 1.8% (Tax inclusive) and is capped at Rp50.000 per product sold.
The Platform Commission Fee Rate by product cluster (tax inclusive) is:
*The Dynamic Commission Fee, regardless of cluster rate, is capped at Rp40,000 per item
The Order Processing Fee is fixed Rp1250 per successfully delivered order.
For more details of the Order Processing Fee, please read this article.
Starting from 00:00, August 11th 2025, Jakarta time (GMT+7), the platform introduces the Order Processing Fee, charged to all Tokopedia sellers who have integrated, and all sellers on TikTok Shop by Tokopedia.
Overview
This article introduces sellers to compulsory fees charged to them for sales on the platform.| Compulsory Seller Fees | Description |
| Platform Commission Fee | An amount charged for each successful order, based on rates that differ for each product sub-category. From September 1st, 2024, the Commission Fee is different for Mall sellers and Marketplace sellers.
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| Mall Service Fee | An amount charged for processing successful Mall orders. |
| Dynamic Commission Fee | An amount charged for each successfully delivered product from June 10th, 2025, for platform-wide benefits such as Xtra Shipping Voucher, capped at Rp 40000 per item. |
| Order Processing Fee | A fixed amount of Rp 1250 charged for each order from August 11th, 2025, for the processing of said order on the platform. |
Platform Commission Fee
After an order is successfully delivered to customers, the platform will automatically deduct a fee from the final order/payout settlement. This is the Platform Commission Fee, and is charged based on rates that differ for each product sub-category. It is different for Marketplace Sellers and Mall Sellers.The Platform Commission Fee Rate by product cluster (tax inclusive) is:
| Marketplace Commission | Mall Commission | |
| Electronics | 1.00% - 10.00%* | 1.00% - 8.50 |
| Fashion | 4.25% - 10.00%* | 4.00% - 8.50% |
| FMCG | 4.25% - 10.00%* | 4.00% - 8.50% |
| Lifestyle | 2.50% - 10.00%* | 2.50% - 8.50% |
| Others | 1.00% - 10.00%* | 1.00% - 8.50% |
How is the Platform Commission Fee calculated?
Marketplace Commission Fee = (Item price - Seller discount) * Fee ratePre-order Service Fee
On top of the Platform Commission Fee by product category, all pre-order goods are subject to another 3% pre-order service fee per product sold. This applies to all pre-order products placed on TikTok Shop by Tokopedia.For more details of the Platform Commission Fee rate for each product sub-category and the additional pre-order service fee, how these fees are calculated, and other FAQs, please read this article.
Mall Service Fee
After an order is successfully delivered to customers, the platform will automatically deduct a fee from the final order/payout settlement from Mall Sellers. This is the Mall Service Fee, and is charged for all successfully processed Mall orders on the platform.The Mall Service Fee rate is 1.8% (Tax inclusive) and is capped at Rp50.000 per product sold.
How is the Mall Service Fee calculated?
Mall Service Fee = (Customer Payment - Customer Refund) * 1.8 %, capped at Rp50.000 per product soldFor more details of the Mall Service Fee, please read this article.Dynamic Commission Fee
From 00:00, June 10th 2025, Jakarta time (GMT+7), after an order is successfully delivered to customers, the platform will automatically deduct a fee from the final order/payout settlement, in order to re-invest into platform-wide benefits for sellers, including Xtra Voucher Shipping Fee. This is the Dynamic Commission Fee, and is charged based on rates that differ for each product sub-categoryThe Platform Commission Fee Rate by product cluster (tax inclusive) is:
| Dynamic Commission Rate | |
| Electronics | 4.00% - 5.50%* |
| Fashion | 4.00% - 6.00%* |
| FMCG | 4.00% - 5.00%* |
| Lifestyle | 5.00% - 6.00%* |
How is the Dynamic Commission Fee calculated?
Dynamic Commission Fee = (Item Price - Seller Discount) * Fee rate, capped at Rp40000 per itemFor more details of the Dynamic Commission Fee, please read this article.Order Processing Fee
From 00:00, August 11th 2025, Jakarta time (GMT+7), after an order is successfully delivered to customers, the platform will automatically deduct a fee from the final order/payout settlement for the processing of the order on the platform. This is the Order Processing Fee.The Order Processing Fee is fixed Rp1250 per successfully delivered order.
For more details of the Order Processing Fee, please read this article.
Other "Fees" and "Adjustments" on the Platform
Below are all other types of fees and adjustments that sellers may see on the platform.| Name | Explanation |
| Actual shipping fee | The actual shipping fee calculated based on the weight and dimensions measured by the carrier |
| Platform shipping fee discount | The shipping fee discount provided by the platform |
| Customer shipping fee | The shipping fee borne by the customer based on the product weight uploaded by the seller |
| Refund customer shipping fee | The shipping fee refunded to customers for refunded orders |
| Seller shipping fee | The shipping fee borne by the seller |
| Actual return shipping fee | The shipping fee for returned orders due to sellers' fault |
| Shipping fee subsidy | The subsidy sellers received from/returned to the platform |
| Affiliate commission | The commission paid to affiliate creators via affiliate program |
| Affiliate partner commission | The commission paid to affiliate partners via affiliate program |
| SFP service fee | The service fee the platform charges the sellers for participants in the SFP program |
| Shipping fee adjustment | The adjustment when there are differences between calculated and actual shipping fee |
| Shipping fee compensation | The compensation to sellers when there are differences between calculated and actual shipping fee |
| Chargeback | The charge that is returned to a payment card after a customer successfully disputes an item |
| Customer service compensation | The compensation paid to customer after the after-sales period |
| Promotion adjustment | The adjustment when there are differences between calculated and actual promotion fee |
| Platform compensation | The compensation for sellers for successful appeal to a customer dispute |
| Platform penalty | The penalty for violation of platform policies |
| Sample shipping fee | The shipping fees for sending samples via platform logistics provider |
| Logistics reimbursement | The reimbursement from the platform for logistic-related losses or damages |
| Satisfaction fund | The subsidy paid by the platform for bad satisfaction of the platform |
| Deductions incurred by seller | The cost borne by sellers for their fault leading to customer's disatisfaction |
| Shipping fee rebate | The shipping fee rebate given to sellers due to participation in a platform campaign |
| Warehouse service fee | The fees charged for warehouse services |
| Platform commission adjustment | The adjustment when there are differences between calculated and actual commission fee |
| Platform commission compensation | The compensation when there are differences between calculated and actual commission fee |
| Top up for ads from settled balances | The ads spending directly deducted from the sellers' settled account balance if sellers enable this option |
| Seller co-funded voucher discount | The sellers' portion in co-funded vouchers |
| Refund of seller co-funded voucher discount | The refund to sellers from their portion in co-funded vouchers |
| Platform discounts | The total discount funded by the platform |
| Refund of platform discounts | The platform discount refunded to the platform for refunded/returned orders |
| Platform co-funded voucher discounts | The platform's portion in co-funded vouchers |
| Refund of platform co-funded voucher discounts | The refund to the platform from its portion in co-funded vouchers |
| Seller shipping fee discount | The shipping fee discount provided by sellers |