Available shipping service and providers

Shipped via platform

The shipping provider for your customers will be assigned by platform to ensure consistent service quality.

Shipped by sellers

This option allows sellers to use their own transportation to deliver products directly to buyers. It’s designed for sellers with specific needs and only available for whitelisted sellers only. For more details, please refer to Shipped by sellers article.

Manage shipping options for your shop

1. Go to Shipping > Shipping Options
2. If you have multiple warehouses, select warehouse you would like to set shipping options
3. Select Tiktok Shop by Tokopedia and Tokopedia for shipping options of different platform

4. Review shipping options for your shop.
   • Each platform may have different shipping options. Please review the tables below carefully.

• Understand shipping options and click arrow to see more information includes
  1. Supported weight, size and dimension
  2. Pickup tag: Pickup is available for this service. If your "Collection method" is pickup, please ensure you select logistics service with Pickup tag. Learn how to set the collection method.
  3. COD tag: COD is available for this service. Once open COD will be auto applied to ALL products. COD can be turned off at the product setup page. Learn more.

5. Once you understand each shipping option, you can activate them for your customers to select by toggle on the option. For regular, you can activate for each carrier.

Important:

• At least 1 shipping option must be enabled for each platform
• Once enabled, the shipping options will apply to all products that meet the dimension and weight criteria.

Manage shipping options for your products

You can manage shipping options for each specific product using the following steps.

1. Go to Manage Product and edit your desired product.

2. Scroll to the bottom to the Shipping section. You can adjust the available settings.
   • Default [Recommended]: shipping options will follow with the delivery options activated at the store level, and the system will automatically enable applicable shipping options at the buyer's checkout.
   • Custom: select shipping options for specific products. Only shipping options enabled at the store level can be selected here (Example: If you activate option A and option B at store level, you may select option A or option B).

❗️Important:

• If you are using 'Multi-warehouse' function, option for custom will not available. You can group products requiring specific options into one warehouse and set the shipping preferences for that warehouse if specific options needed to be setup.

• Ensure that the shipping options you select meets the criteria shown on the Delivery Option page. Error messages will appear if the chosen options do not match the required criteria.

🚚 Seller tips: if the shipping option selected is not matched with the shipping option criteria, the option will not be able to select

FAQ

1. Is it possible for me to choose the shipping providers for 'Shipped via platform'?

No, unfortunately, sellers do not have the option to choose their preferred shipping providers for orders labeled as 'shipped via platform.' The platform manages and assigns the shipping providers for these orders.
If you encounter any issues with shipping providers, kindly submit a ticket or visit our online support through Help Center.

2. Why can't I enable COD for some services?

COD payment is only supported for Standard, Economy, and Cargo shipping options. Please enable one of these services to activate COD.

4. Wahana doesn't come to pickup my parcel, what should I do?
   • Wahana can only support dropoff service. If you need parcel to be picked up, please update your collection method to pickup. Learn more about how to setup your collection method here.
   • Once the collection method setup has changed, another provider Antaraja or J&T Economy will pick up your orders.