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10/03/2023
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Managing Orders on Seller Center App
In this article, we will introduce you to the new Orders page on the Seller Center app and how you c…
Managing Failed Delivery Orders
In this article, we will guide you on how to manage and keep track of failed delivery orders. You wi…
What should I do if wrong information is printed on the ship…
Unfortunately, if you made a mistake on your pickup/return warehouse address on the shipping label,…
When is an order status considered "Abnormal"?
It is likely that the order is still in transit for seven (7) days or more. If the order is still wi…
What do I do if my order is lost or damaged?
Only Shipped via Platform orders are eligible for reimbursement. You will be reimbursed under the fo…
What if a buyer rejects my order?
If a buyer rejects your order, the course of action you take depends on whether the order is Cash on…
Managing Orders
This article will guide you through our new Manage Orders page to help you become familiar with the…
Combining Orders into a Single Package
This article provides a simple guideline on combining multiple orders into a single package, giving…
A Complete Guide to 'Shipped via Platform'
In this article, we will guide you through the updated 'Shipped via Platform' shipping process, enab…
Guide to Negative Customer Feedback on Tokopedia and TikTok…
Here's a guide to help you understand how Tokopedia & TikTok Shop by Tokopedia looks at customer fee…