Tiktok Shop Academy

Platform Commission Fee

10/09/2025

From October, 2025, Mall sellers will enjoy more exclusive benefits. To do so, the platform will adjust Mall Commission Fee. Pre-Order Service Fee will be implemented for pre-order goods on Tokopedia.
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What is Platform Commission Fee

Platform Commission Fee is the amount that the platform charges to all sellers in Indonesia based on the price of a product.
From September 1st, 2024, the Commission Fee is different for Mall sellers and Marketplace sellers.image

How much is the Platform Commission Fee?

Platform Commission Fee rate by product cluster

The Platform Commission Fee Rate by product cluster (tax inclusive) is:
Marketplace Commission
(from 00:00, September 16th, 2024, Jakarta time; Marketplace Sellers only)
Mall Commission
(before 00:00, October 1st, 2025, Jakarta time; Mall sellers only)
Mall Commission
(from 00:00, October 1st, 2025, Jakarta time; Mall sellers only)
Electronics
1.00% - 10.00%*
1.00% - 8.50%
2.50% - 10.20%
Fashion
4.25% - 10.00%*
4.00% - 8.50%
3.20% - 10.20%
FMCG
4.25% - 10.00%*
4.00% - 8.50%
2.50% - 9.70%
Lifestyle
2.50% - 10.00%*
2.50% - 8.50%
2.50% - 10.20%
Others
1.00% - 10.00%*
1.00% - 8.50%
2.50% - 10.20%
*All product sub-category with a Marketplace Commission Rate of 10.00% will enjoy a 20% commission discount. In other words, their effective Commission Rate is 8.00%.Please see the files attached for the fee rate by product sub-category.
Shop-Tokopedia - Fee rates from February 20th, 2025.pdf
Shop-Tokopedia - Fee rates from February 20th, 2025.pdf
(158.3 KB)
Commission Fee Rate from August 1st 2025.pdf
Commission Fee Rate from August 1st 2025.pdf
(189.5 KB)
TikTok Shop & Tokopedia - Fee Rates from 1st October 2025.pdf
TikTok Shop & Tokopedia - Fee Rates from 1st October 2025.pdf
(195.1 KB)
  • From 20th February, 2025
  • From 1st August, 2025
  • From 1st October, 2025
Any product categories outside of the tables above are subject to a fixed 6.97% commission fee (tax inclusive) for all sellers

How to calculate Platform Commission Fee by product category

Formula

The commission fee is calculated from the item price, minus any seller discounts. Shipping fees and platform discounts are not included as part of the calculation of the commission fee.
The formula is as follows:
Platform Commission Fee = (Item Price - Seller Discount) * Fee rate

Calculation example

  • Example 1:
  1. Item: Guitar.
    1. Original Price: Rp10.000,-
    2. Seller Discount: Rp1.000,-
    3. Item Price after Seller Discount: Rp9.000,-
    4. Applicable Platform Commission Fee rate: 7.50%
  2. Buyer A bought 1 Guitar
  3. The Platform Commission Fee calculation is as follows
Original item price
Rp10.000,-
(-) Seller discount
Rp1.000,-
Subtotal after discount
Rp9.000,-
Commission rate
7.50%
Platform Commission Fee= Subtotal after discount x Commission rate
Rp675,-
(tax inclusive)
  • Example 2:
  1. Item 1: Guitar.
    1. Original Price: Rp10.000,-
    2. Seller Discount: Rp1.000,-
    3. Item Price after Seller Discount: Rp9.000,-
    4. Applicable Platform Commission Fee rate: 7.50%
  2. Item 2: Puzzle set
    1. Original Price: Rp20.000,-
    2. Seller Discount: Rp0,-
    3. Item Price after Seller Discount: Rp20.000,-
    4. Applicable Platform Commission Fee rate: 7.50%
  3. Buyer A bought 1 Guitar and 1 Puzzle set
  4. The Platform Commission Fee calculation is as follows
Guitar
Puzzle set
Original item price
Rp10.000,-
Rp20.000,-
(-) Seller discount
Rp1.000,-
Rp0,-
Subtotal after discount
Rp9.000,-
Rp20.000,-
Commission rate
7.50%
7.50%
Platform Commission Fee= Subtotal after discount x Commission rate
Rp675,-
(tax inclusive)
Rp1500,-
(tax inclusive)
Total Platform Commission Fee
Rp2175,- (tax inclusive)

How to calculate Pre-order Service Fee

On top of the Platform Commission Fee by product category, all pre-order goods are subject to another 3% pre-order service fee per product sold. This applies to all pre-order products placed on TikTok Shop and Tokopedia.

Formula

The formula for pre-order service fee is as follows
Pre-order Service Fee = (Item Price - Seller Discount) * 3%

Calculation example

  1. Item: Guitar.
    1. Original Price: Rp10.000,-
    2. Seller Discount: Rp1.000,-
    3. Item Price after Seller Discount: Rp9.000,-
  2. Applicable Platform Commission Fee rate: 7.50%
  3. Customer A pre-orders 1 Guitar
  4. The Platform Commission Fee and Pre-order Service Fee calculation is as follows
Original item price
Rp10.000,-
(-) Seller discount
Rp1.000,-
Subtotal after discount
Rp9.000,-
Platform Commission rate
7.50%
Pre-order Service rate
3.00%
Platform Commission Fee= Subtotal after discount x Platform Commission rate
Rp675,-
(tax inclusive)
Pre-oder Service Fee= Subtotal after discount x Pre-order Service rate
Rp270,-
(tax inclusive)
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FAQ

  1. Why is the Platform Commission Fee increasing?
  • Shop | Tokopedia is dedicated to enhancing seller experience with platform improvements and added functionality, such as increasing our investment into campaigns and platform discount. The increased fee enables Shop | Tokopedia to maintain the platform, invest in research and development of new features, services, and campaign funding; hence contributing towards improving seller experience. Sellers may see these enhanced experiences, for example, via upcoming increases in campaign promotion, or general platform support for products in the categories of Beauty, Health and Personal Care.
  1. Who will be charged the commission fee?
  • All sellers on Shop | Tokopedia in Indonesia are charged a platform commission fee. The fee rate is different for Marketplace sellers and Mall sellers.
  1. What is a "valid order"?
  • Valid orders are paid orders that have been successfully delivered to and accepted by the buyer. Cancelled or fully returned or refunded orders are not considered valid orders.
  1. How will sellers be charged the commission fee?
  • The Platform Commission Fee charges will be deducted directly from the order settlement.
Yes. The Platform Commission Fee rates stated above are inclusive of tax.
  1. Is the Platform Commission Fee inclusive of tax?
  2. Where can sellers check the details of the commission amount?
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Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.image
Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
  1. What does the refund process look like?
  • If the entire order is returned, the full commission fee will be refunded to the seller. If part of the order is refunded, the commission fee charged on the refunded item (s) will be refunded to the seller.
  1. Where is platform discount in the calculation of the Platform Commission Fee?
  • The calculation of the Platform Commission Fee does not consider any platform-sponsored discount.
  1. Since this is a chargeable fee, will sellers receive an invoice describing the full Platform Commission Fee amount that the platform has charged for the month?
  • Yes, sellers will receive an invoice the following month for the previous month's billing period. Sellers may visit Finance > Invoice Center > Platform Service Fee to download the invoice.
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Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
  1. What should sellers do if they have inquiries in regards to the Platform Commission Fee?
  • Sellers may reach out to the support team in Seller Center > Help Center.
  • Or sellers may also file an inquiry ticket at 'Ticket log' or please feel free to reach out and speak to support representative via 'Online Support'
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