This document is designed to guide you to navigate through the entity mismatch issued that is caused from incorrect submission of novation agreement.
⚠️Note: The fields below will be automatically pre-filled by the system. However, please ensure you review it for accuracy. If any field has incorrect information, please adjust it accordingly.

Store detail

• Ensure that your Tokopedia store name and store ID is correct

Parties' Details

• Your registered entity in Tokopedia matches the Transferor information.
• Your registered entity in TikTok Shop by Tokopedia matches the Transferee information.
• All details provided in this section are consistent with your Tokopedia and TikTok Shop onboarding documents.

Signatory

• Your registered entity in Tokopedia matches the Transferor information.
• Your registered entity in TikTok Shop by Tokopedia matches the Transferee information.

Please note that we only accept Novation Letters signed in the last 3 months.