This policy applies to products listed on TikTok Shop by Tokopedia. For products listed on Tokopedia, please refer to the Pusat Edukasi Seller Tokopedia.
What are Prohibited Products?
We cares about the safety of its customers. To promote a secure and positive shopping environment, we
prohibit the sale of certain products on our platform.
Prohibited products are types of products that are banned by local law/regulation or not allowed for sale on our platform. Accordingly, sellers are strictly prohibited from listing, sharing, or promoting prohibited products on our platform.
Examples of Prohibited Products?
Below are some examples of prohibited products that must not be sold on our platform. A full list of prohibited products can be found in our
TikTok Shop by Tokopedia Prohibited Products Guidelines.
Firearms, Ammunition & Weapons
Hazardous & Dangerous Items
Human Body Parts and Remains
Animals and Animal Products, Protected Wildlife, and Plants
Adults Products and Services
Discriminatory and Offensive Products
Illegal Drugs and Drug Paraphernalia
Security and Privacy
Government and Military Items
Products that Facilitate Illegal Activity or Dishonest Behavior
Unlabelled and Repacked Consumer Goods
Other Prohibited Products
Before listing any products, all sellers should review our Guidelines to ensure that the product is eligible for sale on our platform. For more information on Prohibited Products on our platform, please
click here.
What Happens if I List Prohibited Products?
We may audit product listings at any time and take enforcement actions against sellers who violate our guidelines. Some of the enforcement actions we may take are:
- Rejecting product listings.
- Delisting products from the seller's shop.
- Assigning violation points to a seller's shop. Accumulating a certain number of violation points may result in the revocation of a seller's privileges.
We may also take further enforcement actions against a seller based on the severity or frequency of their violations. For more information, please visit our
TikTok Shop by Tokopedia Seller Performance Evaluation Policy.Note: If a seller believes an enforcement action has been taken against them in error, they can file an appeal on the Seller Center
Shop Health page.
What are Unsupported Products?
We care about the safety of its customers. To promote a secure and positive shopping environment for all users, we prohibit the sale of Unsupported Products on our platform.
Unsupported products are classes/types of products that are not allowed to be sold on our platform. They include products such as medicine, alcohol, tobacco, services, and other types of products outlined in the table below. While sellers may have the necessary qualifications or permissions to sell these products locally, we do not currently support their sales on our platform. Accordingly, sellers are prohibited from listing, sharing, or promoting Unsupported Products on our platform.
Examples of Unsupported Products
Sellers must refrain from
listing, sharing, or promoting Unsupported Products on TikTok Shop by Tokopedia. Non-exhaustive examples of unsupported products include (but are not limited to):
Selected Medicines and Medical Devices
Alcohol, Tobacco and E-cigarettes
Virtual Products
Services
Political Products
Secondhand Products
Living Animals and Certain Types of Animal-related Products
Coins, Cash, Gift Cards and Financial Products
Sexual Health Products
Real Estate/Property
Other Weapons
OTC Medicine
Weight Loss or High-risk Muscle Gain Products
Other Unsupported Products
Before listing any products, all sellers should review our Guidelines to ensure that the product is eligible for sale on our platform.
For more information on Unsupported Products on our platform, please refer to our
TikTok Shop by Tokopedia Restricted and Unsupported Products Guidelines.What Happens if I List Unsupported Products?
We may audit product listings at any time and take enforcement actions against sellers who violate our guidelines. Some of the enforcement actions we may take are:
- Rejecting product listings.
- Delisting products from the seller's shop.
- Assigning violation points to a seller's shop. Accumulating a certain number of violation points may result in the revocation of a seller's privileges.
We may also take further enforcement actions against a seller based on the severity or frequency of their violations. For more information, please visit our
TikTok Shop by Tokopedia Seller Performance Evaluation Policy.Note: If a seller believes an enforcement action has been taken against them in error, they can file an appeal on the Seller Center
Shop Health page.