What are Prohibited & Unsupported Products?

Manage Products

This policy applies to products listed on TikTok Shop by Tokopedia. For products listed on Tokopedia, please refer to the Pusat Edukasi Seller Tokopedia.


What are Prohibited Products?

We cares about the safety of its customers. To promote a secure and positive shopping environment, we prohibit the sale of certain products on our platform.
Prohibited products are types of products that are banned by local law/regulation or not allowed for sale on our platform. Accordingly, sellers are strictly prohibited from listing, sharing, or promoting prohibited products on our platform.

Examples of Prohibited Products?

Below are some examples of prohibited products that must not be sold on our platform. A full list of prohibited products can be found in our TikTok Shop by Tokopedia Prohibited Products Guidelines.

Firearms, Ammunition & Weapons

Description
Examples
  • This category includes items designed to cause harm to individuals or may have the potential to be modified as weapons, as well as any related tutorials or books with instructions for making firearms, ammunition, or weapons are also prohibited.
  • Replicas and toy guns that may cause pain (such as BB guns) are also prohibited.
  • Firearms
    • Guns, pistols, rifles, automatic weapons, military ordnance and sport/hunting guns
    • Replica, antique, and other firearms (such as BB guns, paintball guns, airsoft guns, tear gas guns, cap guns, and spear guns)
    • Deactivated firearms and weapons designed to fire blanks (such as starting pistols).
    • Toy guns or model guns that are not clearly listed as toys
    • Toy guns that could be mistaken for authentic weapons (e.g., with similar colours, textures or materials that copy authentic guns)
  • All associated parts, kits, ammunition, components and accessories for firearms
    • Internal firearm accessories such as bullets, magazines, barrels, weapon conversion kits and firing pins
    • External firearm accessories such as silencers, gun stocks, bolts, fire control groups and trigger groups
  • Knives and other bladed products
    • Switchblades
    • Butterfly knives
    • Umbrella knives
    • Swords
    • Daggers
    • Bayonets
    • Barbed wire
    • Fist Stabs
    • Hand Stabs
    • Keris
    • Machetes
    • Cleavers
    • Any sharp object that has been made or adapted to cause injury. This excludes kitchen (cooking) knives
  • Weapons
    • Military weaponry, explosive weapons and grenades
    • Stun guns and tasers
    • Batons and telescopic truncheons
    • Tear gas
    • Pepper spray and mace
    • Brass knuckles, knuckledusters, dan claws, foot claws
    • Crossbows, bows and arrows, slingshots, catapults, and any other assault weapons
    • Any related tutorials or books with instructions for making firearms, ammunition, and weapons
Note: Kitchen (cooking) knives are permitted for sale.

Hazardous & Dangerous Items

DescriptionExamples
  • This category includes explosive, radioactive, toxic, or poisonous products, and any product that threatens the safety and security of customers, facilities, or the environment, as well as any related tutorials or books with instructions for making hazardous materials or products.
  • Dangerous toys and games that may cause physical or mental harm to children are also prohibited.
  • Food additives, food processing enhancers, micronutrients, functional foods, food with high biohazards, foods preserved by radiation and genetically modified foods not yet permitted by competent state agencies are also prohibited.
  • Radioactive materials and equipment to process radioactive materials
  • Explosive materials and equipment to process explosive materials
    • Hydrogen or Liquid hydrogen
    • Deuterium
    • Natural gas or Liquified natural gas
    • Biogas, Petroleum gas, Crude gas or Hydrocarbon gas (or its mixtures)
    • Liquefied methane
    • Allene mixture
    • Liquid fuel (including lighter oil)
    • Gunpowder
    • TNT
    • Detonators
    • Gasoline
    • Diesel fuel
    • Ethane
    • Acetylene
    • Fuse
    • Dynamite
    • Cyclotrimethylenetrinitramine (RDX)
    • Cyclo tetramethylene-tetra nitramine (HMX)
    • Trinitrobenzene (TNB)
    • Ammonium picrate
    • Dipicryl sulfide
    • Hexotonal
    • Mercury fulminate
    • Lead azide
    • Hexanitrohexaazaisowurtzitane (CL-20/HNIW)
    • Dinitrotoluene (DNT)
    • Hexanitrostilbene (HNS)
    • Nitrogen tetroxide (NTO)
    • Pentaerythritol tetranitrate (PETN)
    • Triaminotrinitrobenzene (TATB)
    • Butanetriol trinitrate (BTTN)
    • Ethylene glycol dinitrate (EGDN)
  • Toxic substances and hazardous chemical items and waste
    • Poisons and carcinogenic substances
    • Chemical substances and compounds that are prohibited by law/regulation or that require specific approvals for use
    • Any chemical substance or compound that is intended for commercial, industrial, or professional use only
    • Any chemical substance or compound that is not available for general consumer purchase
    • Liquid mercury and products containing mercury such as thermometers and other devices
    • Hazardous materials that are not eligible for transportation or handling. This includes but is not limited to gasoline and diesel fuel.
    • Products recalled by manufacturers or governmental, national, or international agencies
    • Any related tutorials or books with instructions for making hazardous products
    • Other hazardous materials or dangerous goods that pose a significant threat to the safety and security of customers, facilities, or the environment
  • Dangerous toys and games
    • Toys and games (also includes electronic games) that are physically or mentally harmful to children (mentally or physically)
    • Other toys or games that harm the security, order, and safety of others
  • Food additives, food processing enhancers, micronutrients, functional foods, food with high biohazards, foods preserved by radiation and genetically modified foods not yet permitted by competent state agencies.
  • Unsafe food products, including but not limited to non-pasteurised dairy products, wild mushrooms, and other types of food that are prohibited by local law/regulations

Human Body Parts and Remains

DescriptionExamples
  • Human body parts and remains are prohibited from sale on the TikTok Shop platform.
  • Human body parts
  • Human waste or bodily fluids
  • Human remains
  • Sperm, egg cells, fertilized eggs, embryos, surrogacy, or intermediary services (buying and selling sperm, egg cells, fertilized eggs, embryos or surrogacy)
  • Any product that is made from or contains human body parts. For example, wigs made of real human hair.

Animals and Animal Products, Protected Wildlife, and Plants

DescriptionExamples
  • This category includes products that contain animals & plants protected by local law or regulations. It also includes aquatic resources that are banned from exploitation or contain toxic or hazardous substances that exceed permitted legal limits.
  • Live protected/endangered animals
  • Any protected/endangered animal body parts
  • Any animal or animal products made from protected/endangered animals
    • Non-exhaustive examples of products made from endangered/threatened animals include organs, horns, ivory, bone, skin, fur, wool, leather, or teeth
    • Non-exhaustive examples of animals protected by local laws or regulations include rhinos, orangutans and elephants
  • Aquatic resources that are banned from exploitation
  • Aquatic products that contain toxic or hazardous substances that exceed permitted legal limits
  • Products that contain plants or other wildlife protected by local law and regulations
  • Aquatic products with natural toxins that are dangerous to human life
  • Livestock breeds that are not permitted by law for production and trading
  • Livestock breeds that are harmful to human health, the environment, the ecosystem, and livestock gene sources
  • Plant varieties that are not permitted by law for production and trading
  • Plant varieties that are harmful to production, human health, the environment and the ecosystem

Adults Products and Services

DescriptionExamples
  • This category includes sexually explicit content, such as adult video games, films, anime, comics, books, etc.
  • This category also includes products that appear to be designed for use in sexual or adult activity, dating, sexual contact or escort services (including in-person or online services).
  • Any sex-related adult products and services
  • Sexually explicit content, such as adult video games and films with a rating of X, XXX, R18, or unrated for an adults-only audience, sexually explicit anime, comics, books, animation, manga, hentai or yaoi
  • Sexually explicit content depicting minors
  • Sexually explicit content depicting violent, non-consensual or illegal acts
  • Any product that appears to be designed for use in sexual/adult activity. This includes, but is not limited to: sex toys and games, erotic clothing, bondage gear, accessories, fetish wear, sexual enhancers, artificial hymens, or any other adult products depicting or suggestive of sex
  • Dating, sexual contact or escort services, including in-person or online services
  • Pornographic websites/forums or pornographic application/software information (such as website name, access information, invitation codes)

Discriminatory and Offensive Products

DescriptionExamples
  • This category includes products that contain, promote, incite, or glorify hatred, intolerance, violence, discrimination, terrorism/terrorists, crime/criminals, or suicide.
  • Any publication that is prohibited by local laws
  • Products that promote, incite or glorify hatred, intolerance and violence.
  • Products that promote discrimination against people based on their personal characteristics such as race, ethnicity, skin color, citizenship, religion, age, sex, sexual orientation, gender identity, family status, marital status, disability, or medical or genetic condition
  • Products related to terrorism or terrorist organizations
  • Products that promote or encourage any form of hate, crime, prejudice, rebellion or violence
  • Products that promote or glorify suicide or people who have been found guilty of violent or sexual crimes.
  • Products related to campaigns, elections, political issues, or issues of public debate
  • Products that advocate for or against, or attack a politician or political party
  • Products related to human tragedies and natural disasters.
  • Products containing racially derogatory language, violent or offensive material.
  • Products that contain abuse or harassment towards individuals, including but not limited to violent threats, sexual harassment, or disparaging statements regarding appearance, intellect, personality traits, and hygiene.
  • Books, audio, videos, documents, and materials promoting religious or racial discrimination, or which are prohibited by laws and regulations from being published or sold.

Illegal Drugs and Drug Paraphernalia

DescriptionExamples
  • This category includes illegal drugs, the chemicals and raw materials needed to manufacture illegal drugs, and paraphernalia for making, preparing or consuming "controlled substances." This also includes products that claim to provide a “legal high”
  • Drug paraphernalia such as products primarily intended for making, preparing or consuming "controlled substances." This includes but is not limited to:
    • Bongs, glass pipes or vaporizers designed for smoking or drug use
  • Products that claim to provide a “legal high”
  • Narcotics and psychoactive substances, including but not limited to:
    • Opium
    • Morphine
    • Cannabis-related products (such as hemp and cannabinoid products)
    • Meperidine hydrochloride (Dolantin)
    • Methamphetamine
    • Cocaine
    • Heroin
    • Ecstasy
    • Ketamine
    • Caffeine
    • Triazolam
    • Flunitrazepam
    • Ergot
    • Ethylenediamine
    • Hypnotic drugs
    • Buprenorphine
    • Diazepam
    • Ether
    • Smelling salts
    • Alkyl nitrites (poppers)
  • Books or other material with instructions for the production and procurement of drugs

Security and Privacy

DescriptionExamples
  • This includes products that can or may infringe upon an individual’s privacy, such as software or hardware devices designed to extract personal or institutional information.
  • Materials that contain personal information. This includes but is not limited to:
    • Personal information such as mobile phone numbers, e-mail addresses, and other identifying information
    • Software and products designed to extract personal information such as phishing websites
    • Identity cards, passports, social security cards, and other documents that can be used as proof of identity certificates (including original copies, duplicates or sales receipts of documents)
  • Confidential corporate/company material including but not limited to:
    • Telephone lists or contact information
    • Bank account information
    • Internal corporate information, books or materials
  • Software or equipment that can (or claims to have the potential to) steal or compromise private information. This includes but is not limited to:
    • See-through/x-ray glasses
    • Monitoring or secret photography equipment including but not limited to hidden/disguised cameras in smoke detectors, watches, pens, lighters, glasses or storage devices
    • Password cracking or hacking software
    • Network/computer intrusion tools
    • Hacker forum invitation codes
  • Computer viruses such as Trojans
  • Software or hardware that can compromise computers
  • Any other items that infringe or have the potential to infringe upon, an individual’s privacy.

Government and Military Items

DescriptionExamples
  • This category includes equipment issued by government, police, or military organisations, as well as items issued by or identifiable to Red Cross, Red Crescent or Red Crystal organisations (unless such items are official memorabilia).
  • Equipment used by state agencies, military and police including but not limited to:
    • Law enforcement recorders
    • Cordons
    • Light boxes
    • Patrol cars
    • Traffic blocking equipment
    • Handcuffs
    • Shackles
    • Fingercuffs
    • Body armour
    • Stab-proof clothing
    • Tactical belts
    • Riot shields
    • Strobe lights
    • Explosion-proof barrels
    • Military/police cars
    • ID covers
    • Retractable sticks
    • Sirens
    • Police lights
    • Police dog clothing and accessories
    • Customs or tax badges
  • Actual or replica items and equipment issued by the government, police, or military. Including but not limited to:
    • Signs, vehicle registration plates, and identification cards
    • Government-issued certificates, diplomas and documents, or replicas of the same
    • Official emergency lighting systems or sirens, electric shock sticks, bright lights, handcuffs, police sirens or other official equipment
    • Items issued by or identifiable to Red Cross, Red Crescent or Red Crystal organizations.
    • Items that contain or reference the Red Cross, Red Crescent, or Red Crystal emblems (unless such items are official memorabilia)

Products that Facilitate Illegal Activity or Dishonest Behavior

DescriptionExamples
  • This category includes products that may not be compliant with local laws, regulations, product qualifications, certifications, technical standards, or standard requirements, products that may not be lawfully imported into the country where the buyer is located, counterfeit or fraudulent in nature, or infringe upon intellectual property rights.
  • Products that may facilitate illegal activities and dishonest behaviour include but are not limited to:
    • Falsified documents, certificates, official seals, or anti-counterfeiting labels such as identification cards, passports, immigration papers, driving licenses, degrees, certificates and business licenses
    • Instruments that can be used for reimbursement and services that act as agents for customs declarations, checklists, and commodity inspections
    • Unpublished examination answers, surrogate exam-taking services, and ghostwriting services
  • Devices and equipment that may be used for illicit purposes such as:
    • Products made to spoof or hide identities such as voice changing software, number changing software, IP modification software, location modification software, SMS attack software, ID number spoofing software, test cheating tools
    • Disguise masks
    • Electronic surveillance equipment and other similar electronic equipment such as cable TV, descramblers, radar scanners, traffic signal control devices, wiretapping devices and telephone bugging devices
    • Circumvention devices intended for modifying, decoding, and recording vital information
    • Telecommunication equipment that has not been registered or authorised by the relevant authorities
    • Satellite signal transceivers and software
    • Wireless network cards with free net functions or claims in the description for free net
    • Devices designed to intentionally block, jam, or interfere with authorized radio communications, such as phones, GPS, radar, and other signals
    • Mobile phone repeaters/boosters or enhancers
    • Odometer modification devices to tamper with recorded mileage on motor vehicles
    • Products that descramble, or gain access to, cable or satellite television services without permission
    • Spy equipment and hidden photographic devices
    • Products used to evade or impair traffic safety
    • Credit card reader terminals and portable magnetic stripe card-readers
    • Lockpicking or locksmithing devices, tools, related books and tutorials. Examples include but are not limited to bump keys, slim jims, devices to make or duplicate keys, devices designed to pick a lock, code-grabbing devices, and key-breaking devices
  • Gambling and Lottery
    • Lottery tickets, instant win tickets and scratch cards
    • Slot machines and other gaming machines.
  • Other illegal activities. This includes but is not limited to:
    • Illegal possession.
    • Lock-prying tools, unlocking services, car key decoders, and related tutorials and books.
    • Any other product that promotes illegal or dangerous activity, including counterfeit designer goods, cable descramblers, fireworks, or websites that promote hacking or evading law enforcement.

Unlabelled and Repacked Consumer Goods

DescriptionExamples
  • This category includes products without labels that identify what they are, and consumer goods (such as medicines, supplements, food/beverages, and beauty/personal care products) that have been repacked by the seller.
The following products are prohibited from sale on our platform:
  • Products without labels of any kind that can help identify what they are (e.g. A packet of powder without a clear label, such as "Baby Powder", included on the packet)
  • Consumer goods, such as medicines, supplements, food/beverages, and beauty/personal care products, that have been repacked by the seller

Other Prohibited Products

DescriptionExamples
In addition to specifically restricted items, the following products and services are also prohibited from sale on our platform. This includes but is not limited to:
  • Currency & Counterfeits
  • IP Infringements
  • Conflict-Linked Materials
  • Illegal or Misrepresented Goods
  • Fraudulent Schemes
  • Culturally or Legally Inappropriate Items
  • Dangerous or Unlawful Services
  • Supernatural or Mystical Services
  • Any other items prohibited under applicable laws or deemed unsafe/inappropriate by the platform.
There are various other products that are prohibited from sale. This includes but is not limited to:
  • Any coins or paper money (whether collectable or circulating) that have a legal tender status in any country
  • Equipment designed to create counterfeit coins, stamps, or paper money
  • Products that violate the intellectual property rights of brands or other rights owners
  • Counterfeit products
  • Counterfeit coins and paper money
  • Conflict minerals (natural sources extracted in a conflict zone and sold to perpetuate fighting)
  • Conflict diamonds (diamonds mined in war zones and sold to finance an insurgency)
  • Embargoed, mislabelled, or expired products
  • Stolen goods that are not the property of the seller, or were obtained through illegal means
  • Products recalled by manufacturers or governmental, national, or international agencies
  • Products and services that involve the following:
    • Government-subsidized housing
    • Illegal marriages
    • Money laundering
    • Pyramid schemes
    • Direct Selling (including Multi-Level Marketing and Single-Level Marketing)
  • Products that are inappropriate according to local cultures and social conventions
  • Obscene, seditious and treasonous materials
  • Products that may not be compliant with local laws, regulations, product qualifications, certifications, technical standards, or standard requirements
  • Products that are illegal, prohibited from being sold, or determined unsafe by the relevant local authorities
  • Products that may not be lawfully imported into the country where the buyer is located
  • Products, services, technology, or website content that promotes any illegal or dangerous activity. This includes false document services, counterfeit designer goods, cable descramblers, fireworks, or websites that promote hacking or evading law enforcement.
  • Any other products that are prohibited from sale according to applicable laws and regulations
We reserve the right to judge whether or not a listing is appropriate. If we determine that a product is prohibited, potentially illegal, or inappropriate, we may remove it from our platform.
Before listing any products, all sellers should review our Guidelines to ensure that the product is eligible for sale on our platform. For more information on Prohibited Products on our platform, please click here.

What Happens if I List Prohibited Products?

We may audit product listings at any time and take enforcement actions against sellers who violate our guidelines. Some of the enforcement actions we may take are:
  • Rejecting product listings.
  • Delisting products from the seller's shop.
  • Assigning violation points to a seller's shop. Accumulating a certain number of violation points may result in the revocation of a seller's privileges.
We may also take further enforcement actions against a seller based on the severity or frequency of their violations. For more information, please visit our TikTok Shop by Tokopedia Seller Performance Evaluation Policy.Note: If a seller believes an enforcement action has been taken against them in error, they can file an appeal on the Seller Center Shop Health page.

What are Unsupported Products?

We care about the safety of its customers. To promote a secure and positive shopping environment for all users, we prohibit the sale of Unsupported Products on our platform.
Unsupported products are classes/types of products that are not allowed to be sold on our platform. They include products such as medicine, alcohol, tobacco, services, and other types of products outlined in the table below. While sellers may have the necessary qualifications or permissions to sell these products locally, we do not currently support their sales on our platform. Accordingly, sellers are prohibited from listing, sharing, or promoting Unsupported Products on our platform.

Examples of Unsupported Products

Sellers must refrain from listing, sharing, or promoting Unsupported Products on TikTok Shop by Tokopedia. Non-exhaustive examples of unsupported products include (but are not limited to):

Selected Medicines and Medical Devices

DescriptionExamples
  • This category contains prescription drugs & medical devices.
  • Prescription medicines. This includes but is not limited to:
    • Medicines that require a doctor's prescription
    • Medicines that are not sold freely on the market
Prescription medicine can be identified by the logo on their packaging:image
  • Selected medical devices and products. Medical devices/products include but are not limited to any medical instrument, apparatus, appliance, software, or material. This also includes:
    • Any device or product intended for diagnostic and/or therapeutic purposes
    • Any device or product intended for professional use
    • Any device or product that requires a prescription, application, fitting or sale by a doctor, optician or other healthcare providers
    • Any product that claims to promote sexual organ enhancement
    • Any product that claims to be an aphrodisiac or enhances sexual ability

Alcohol, Tobacco and E-cigarettes

DescriptionExamples
  • This category includes E-cigarettes and other smokeless tobacco products, tobacco or any product that contains tobacco, shisha, barak or hookah products and all substances associated with these products, and any smoking apparatus, including pipes and rolling papers.
This includes but is not limited to:
  • Alcohol and/or food/beverages containing alcohol
  • E-cigarettes and related products
  • Tobacco, or any product that contains tobacco, including but not limited to cigarettes, cigars, dipping tobacco, chewing tobacco, tobacco pipes, vaporizer devices, electronic cigarettes, or similar devices and their refill cartridges/liquids
  • Other smokeless tobacco products
  • Shisha or hookah products
  • Smoking apparatuses, including pipes and rolling papers

    Virtual Products

    DescriptionExamples
    • This category includes intangible products like memberships, services, warranties, subscriptions, digital downloads of books, magazines, newspapers, music, videos, and rechargeable cards.
    • This includes but is not limited to:
    • Memberships, services, warranties, or subscriptions
    • Digital downloads of books, magazines, newspapers, music, videos
    • In-game products (such as virtual weapons and skins) and currency (such as credit for purchasing in-game products)
    • Codes or physical cards with codes to access virtual credit
    • Rechargeable/top-up cards
    • Online game products such as game currency, game recharge, game account products and game assistance cards.

      Services

      DescriptionExamples
      • This category includes any type of job promotion, service, and show tickets.
      The sale of services is currently unsupported on TikTok Shop by Tokopedia. This includes but is not limited to:
      • Any type of job promotion
      • Travel services
      • Construction services
      • Lawn care
      • Electrician services
      • Plumbing and cleaning services
      • Automotive services
      • Recycling services
      • Fitness guidance
      • Financial services
      • Veterinary or animal-related services
      • Show tickets
      • Shares, securities or other postage
      • Any service that claims to increase online traffic.
      • Any service that claims to assist users with access to platform tools or portals.
      • Medical services such as paternity testing, fetal testing, acupuncture, tattooing, cosmetic surgery, psychological counselling, fat reduction, consultation, counselling on methods of increasing height, or disease treatment

        Political Products

        DescriptionExamples
        • This category may include products related to politicians, political parties, political figures, campaigns, or elections.
        This includes products that are:
        • Related to a politician, political party, or political figure
        • Related to campaigns or elections
        • Related to political issues of public debate
        • Advocate for or against a politician or a political party

          Secondhand Products

          DescriptionExamples
          • This category includes all types of secondhand products (used or refurbished)
          • All types of secondhand products (used or refurbished) except tablets, mobile phones, laptops, cars, and motorcycle

          Living Animals and Certain Types of Animal-related Products

          DescriptionExamples
          • This category includes all living animals and products intended to injure animals, and products or media that promote any form of animal abuse.
          This includes but is not limited to:
          • Living animals, including pets
          • Any animal body parts
          • Hunting equipment or tools that are potentially harmful to animals or humans
          • Cockfighting “slasher” knives
          • Prong collars and any other collars that have inward-facing spikes
          • Glue traps for vertebrates
          • Cat traps and other traps claiming that they can be used for trapping cats
          • Animal traps and other traps claiming that they can be used for trapping animals.
          • Products or media that promote any form of animal abuse
          • Electrostatic dog collars (including both training and containment systems)

          Coins, Cash, Gift Cards and Financial Products

          DescriptionExamples
          • This category includes all coins or paper money, cash equivalent instruments such as bitcoin, precious metal reserves, money orders, travelers' cheques, and other stored value instruments, stocks and securities, gold, silver, platinum and other precious metal reserves not stamped in compliance with applicable laws, protected art craft and antiques, pyramid schemes, and any financial services.
          This includes but is not limited to:
          • Replica, stamps and paper money, such as banknotes, bonds, money orders, silver certificates, gold certificates and other derivatives
          • Equipment designed to create counterfeit coins, stamps, or paper money
          • Cash equivalent instruments, including bitcoin, money orders, travellers' cheques, electronic money and other stored value instruments
          • Gift cards, coupons, gift certificates, electronic stored-value redemption codes or other similar items
          • Stocks and securities
          • Products or services that offer the sale or purchase of virtual currencies. This includes, but is not limited to:
            • Virtual currencies based on blockchain technology, including but not limited to Bitcoin, Litecoin, Dogecoin, Biocoin, Quarkcoin, Unlimited Coin, Cocoa Coin, Penny Coin, PPCoin or NameCoin
          • Gold or silver products that are not stamped in compliance with applicable laws
          • Financial products and services. This includes but is not limited to the provision of funds, insurance, stocks, loans, money transfer, and other financial management services. This includes but is not limited to:
            • Loan services
            • Loan promotion services
            • Investment and wealth management services
            • Securities services
            • Fund services
            • Financial cash-out services
            • Software tools or terminal equipment with the function of securities or futures investment consulting services
          • Tax receipts
          • Loan services, loan promotion services, investment and wealth management services, securities services, fund services, financial cash-out services
          • Bills/receipts/invoices that can be used or used for reimbursement (only including air tickets, train tickets, invoices, foreign trade documents, drafts, customs invoices, bills of lading, certificates of origin) or customs declaration, inventory, commodity inspection, and document procedures service
          • Commodities (including but not limited to software tools or terminal equipment) with the function of securities or futures investment consulting services
          • Virtual currencies based on blockchain technology, including but not limited to Bitcoin, Litecoin, Dogecoin, Biocoin, Quarkcoin, Unlimited Coin, Cocoa Coin, Penny Coin, PPCoin or NameCoin
          • Repayment software or services, including but not limited to third-party payment platforms or credit card repayment

          Sexual Health Products

          DescriptionExamples
          • This category includes all products related to sexual health
          Sexual health products are currently unsupported on TikTok Shop by Tokopedia. This includes but is not limited to:
          • Condoms
          • Lubricants

          Real Estate/Property

          DescriptionExamples
          • This category includes all products related to real estate/property
          Real estate or properties are currently unsupported on TikTok Shop by Tokopedia. This includes but is not limited to:
          • Residential housing
          • Buildings
          • Hotels

          Other Weapons

          DescriptionExamples
          • This category includes all products related to weapons
          • Nunchucks
          • Fishing spears/spearguns
          • Bowfishing arrows
          • Any other items designed to cause harm to individuals or may have the potential to be modified as weapons

          OTC Medicine

          DescriptionExamples
          • This category contains OTC medicine
          All medicine products that have a blue or green logo on their packaging:image

          Weight Loss or High-risk Muscle Gain Products

          DescriptionExamples
          • This category contains products that are solely formulated or are primarily marketed for weight loss or high-risk muscle gain.
          • Slimming Pills and Supplements
          • Slimming Drinks
          • Anabolic precursors
          • Prohormones

          Other Unsupported Products

          DescriptionExamples
          The following product types are not supported on our platform due to safety, legal, or policy concerns. This includes but is not limited to:
          • Hazardous Devices
          • Child Safety Risks
          • Randomized Sales
          • Supernatural Content
          • Dangerous Substances
          • Magnetic Components
          • High powered laser pointers
          • Lighters which are potentially appealing to children (e.g. novelty lighters) or which are not equipped with a child resistant mechanism
          • Tongue stud guns, earring guns, nose ring guns and other skin piercing tools
          • Tattoo machines, tattoo needles, tattoo paints and other tattoo-related tools. Does not include temporary tattoos.
          • Mystery Boxes (including but not limited to, surprise boxes, mystery pouches, mystery bundles, or any products of the like) that allow customers to receive random products.
          • Products are distributed through a random draw (e.g., via scooping games or raffles) from a pool of items.
          • Products and services that involve the following:
            • Supernatural and mystical topics
            • Black magic or witchcraft
          • Defective Products
          • Fireworks/firecrackers. This includes but is not limited to skyrockets, flares, sparklers.
          • Flammable gases. This includes but is not limited to fire extinguishers, butane lighters, lighter refill gas, liquid petroleum gas, butane gas, and other flammable gases.
          • Flammable liquids. This includes but is not limited to, kerosene, thinner, isopropyl alcohol, ethanol alcohol, acetone, turpentine, and other flammable liquids.
          • Flammable Solid. This includes but is not limited to, lighters/firestarters, matches, aluminium powder, metal powder, flint and lighter wicks.
          • Oxidizing substances and organic peroxides. This includes but is not limited to hydrogen peroxide, potassium permanganate, potassium chlorate, ammonium nitrate fertilizers.
          • Chloroform, chlorine, infectious and/or biological substances.
          • Corrosive substances. This includes but is not limited to nitric acid, sodium hypochlorite, sulfuric acid, sodium hydroxide/caustic soda.
          • Dry ice
          • Products that contain large quantities of magnetic balls or cubes (for example nanodots, buckyballs, magnet balls)
          Before listing any products, all sellers should review our Guidelines to ensure that the product is eligible for sale on our platform.
          For more information on Unsupported Products on our platform, please refer to our TikTok Shop by Tokopedia Restricted and Unsupported Products Guidelines.

          What Happens if I List Unsupported Products?

          We may audit product listings at any time and take enforcement actions against sellers who violate our guidelines. Some of the enforcement actions we may take are:
          • Rejecting product listings.
          • Delisting products from the seller's shop.
          • Assigning violation points to a seller's shop. Accumulating a certain number of violation points may result in the revocation of a seller's privileges.
          We may also take further enforcement actions against a seller based on the severity or frequency of their violations. For more information, please visit our TikTok Shop by Tokopedia Seller Performance Evaluation Policy.Note: If a seller believes an enforcement action has been taken against them in error, they can file an appeal on the Seller Center Shop Health page.