Extend Your Selling Journey to TikTok Shop by Tokopedia!
06/12/2025
Reach more customers and opportunities. What do you need to know to become successful in TikTok Shop by Tokopedia
To broaden your market/selling potential and also start selling in TikTok Shop by Tokopedia platfrom, we encourage sellers to bind their shops between Tokopedia X Tiktok, which is also known as TikTok Shop by Tokopedia. TikTok Shop by Tokopedia offers an exceptional opportunity to enhance your selling experience by reaching a broader audience. With access to TikTok's dynamic community, you can engage with millions of potential customers through innovative social commerce strategies.By creating a presence on TikTok Shop by Tokopedia, you can expand your market visibility and leverage interactive content to drive sales. Embracing this platform not only maximizes your growth potential but also enables you to connect with a diverse consumer base, transforming the way you do business.
Understanding TikTok Shop by Tokopedia's Seller Policy
Sellers should familiarize themselves with the policies in TikTok Shop by Tokopedia, which are designed to Build a Positive Shopping Environment and provide a Confident Shopping Experience.We encourage you to explore these guidelines as they are intended to enhance your selling experience and provide greater protection for your business. For those who haven't yet joined TikTok Shop by Tokopedia, now is the perfect time to familiarize yourself with these updates and take advantage of the exciting opportunities awaiting you.
A. Let's Start with Shop Adjustment Period!
New shops in TikTok Shop by Tokopedia are subject to a Shop Adjustment Period after being onboard. During this time, some functions are restricted.Criteria to Pass the Shop Adjustment Period
NOTE: Read more:
Checking the Shop Adjustment Period Status
- All metrics will be calculated based on the performance of your shop on both Tokopedia & TikTok Shop.
- Seller-Fault Cancellation Rate (SFCR)
- Late Dispatch Rate (LDR)
- Seller-Fault Return/Refund Rate
- Seller-Related Order Negative Review Rate
- Violation Points
Tips & Tricks to Pass Shop Adjustment Period- Prioritize Product Quality. Ensure that descriptions, photos, and product details are attractive and informative to capture buyers' interest
- Efficient Order Management. This can be achieved by providing fast and accurate service, and proactively responding to customer inquiries.
- Maintain Reputation by Reducing Violation. Avoid platform policy violations and keep your violation points below 12.
- Monitor Performance Regularly. Use data that is available in Seller Center to track daily order and product upload limits.
- Evaluate and Adjust Strategies. Continuously evaluate performance during the probation period and adjust marketing strategies, stock management, and customer service to meet market demands.
B. Maximize Your Reach: The Badge of Mall and Power Shop!
Once passing the shop adjustment period, sellers can join TikTok Shop by Tokopedia Program, which each has their own criteria and benefits. There are several programs that sellers can join.
C. Comprehend Your Business: Mastering Product Listing Policies for Success!
At TikTok Shop by Tokopedia, we are committed to fostering a positive shopping environment that benefits everyone involved. To achieve this, we have established a set of comprehensive guidelines designed to:- Build a Positive Shopping Environment
- Provide a Confident Shopping Experience
- Prohibited Products: Products banned by local law or regulation and are not allowed for sale on TikTok Shop by Tokopedia.
- Unsupported Products: Certain types of products that are currently not allowed to be sold on our platform. While sellers may have the necessary qualifications or permissions for selling these products, TikTok Shop by Tokopedia does not currently support their sales on the platform.
- Restricted Products: Certain types of products that require prior approval from TikTok Shop by Tokopedia to be sold. Sellers who wish to sell restricted products may be required to pass a category approval process before selling such products. This process may require sellers to submit documents including but not limited to mandatory attributes, certifications, testing reports, or other regulatory documentation.
- Invite-only Product: Specific product categories that sellers can only sell if they have been onboarded through an "invite-only" process.
D. Build Your Reputation: Key Insights into Brand Qualification!
Authorizing sellers and products on TikTok Shop by Tokopedia is an important step to ensure authenticity, security, and trust in the platform. By authorizing sellers and products, platforms and sellers can create a safe, reliable, and good-quality e-commerce environment for all parties involved in transactions.The qualification center on the Seller Center page is a unified page that displays the seller information associated with the seller account. When registering to be a seller on TikTok Shop by Tokopedia, sellers are required to add supporting documents for selling.
Brand Authorisation allows sellers to verify themselves as brand owners, authorised sellers, or provide proof of selling a brand's authentic product(s) on TikTok Shop by Tokopedia.Read more:
E. Ensure Customer Satisfaction: Understanding Fulfillment Guidelines!
Effective and efficient order fulfilment is key to satisfying and retaining customers. Here are the general steps to follow when fulfilling orders:
When do I need to ship my orders to meet the fulfilment timelines?
- *A "working day" refers to any day from Monday to Friday. Saturday, Sunday and Public Holidays are considered non-working days.
F. Understanding Settlement Rules for Sellers
It is important for you, as a seller, to know exactly how much and when you will be paid for the earnings that you have made after sales orders have been successfully fulfilled and completed.
The payment settlement period (or settlement period) is the amount of time from the day an order is delivered, to the day funds are released to a seller for any completed order(s). There are several types of settlement periods that can be applied to a seller's shop.
The following are the payment settlement period Service Level Agreements (SLA) effective for sellers that have merged their Tokopedia and TikTok Shop accounts. These SLAs depend on whether your order is from Tokopedia or TikTok Shop.
📌 Instant Settlement are for Tokopedia orders onlyNotes:
- Instant Settlement Period will be there if buyers press the order complete button (only for orders coming from Tokopedia).
- Standard Settlement Period applies by default to all shops that are not part of Mall program.
- Express Settlement Period to all sellers (both Mall and non-Mall sellers) if they fulfill the criteria for it.
- Extended Settlement Periods will apply if sellers are part of Mall in a given week and fail to qualify for Express Settlement in that month.
Read more: Payment Settlement
G. Stay Compliant: The Key to a Successful and Sustainable Seller Journey!
By adhering to TikTok Shop by Tokopedia's policies, you not only ensure a smoother selling experience but also protect your shop from potential disruptions. Compliance fosters trust and integrity within the marketplace, enabling you to build a loyal customer base. We encourage you to take the time to understand and embrace these policies to fully leverage the opportunities available on TikTok Shop by Tokopedia.In the next scene, we will discover more about: