Chat Vouchers: Personalized Offers that Close Sales

Hi Seller!
Sometimes, buyers need just a little extra push to complete their checkout—especially when they’re still asking questions via chat. With Chat Vouchers, you can send personalized offers directly in conversation to increase your chance of closing the sale instantly.
This feature allows you to:
  • Build buyer trust by offering instant incentives
  • Encourage conversion during product inquiry or hesitation
  • Reward interested buyers with targeted deals
image
image

Key Benefits of Chat Vouchers

Chat Vouchers give sellers a more flexible way to offer targeted promotions and drive conversions. Unlike storewide vouchers, these are sent only to selected buyers through direct chat.
image
image

How to Create a Chat Voucher

Follow these steps to create your own Chat Voucher in Seller Center:
  1. To create a Chat Voucher Promotion, visit Seller Center > Promotions > Promotional tools > Voucher > Chat Voucher
image
  1. Enter Basic Information
  • Voucher name
  • Claim period
  • Voucher validity
  • Display channel: Chat Vouchers can only be sent in though Customer Service Chat.
image
📌 Tips: Use short validity windows (e.g., 1 day) to drive urgency and close deals faster.
image

Example: Sending a Voucher in Chat

Here’s how you can send it directly through Buyer Chat:
💬 Example:
“Hi Kak, thanks for your interest! To help you checkout today, here’s a special discount just for you 🎁”
  1. Open the chat window in Seller Center
  2. Click the gift icon (🎁) beside the chat box
  3. Select the active Chat Voucher you want to send
  4. Add a message to encourage the buyer to use it right away
image
image
image

How to Manage and Track Chat Vouchers

To manage all your Chat Vouchers:
Go to Seller Center > Promotion > Coupon > Chat Vouchers
You’ll see a list of all active and expired vouchers
Click on any voucher to see:
  • Total issued vs used
  • Redemption rate
  • Remaining quota
  • Expiry date
image
📌 Tips: If a voucher has low redemption, try adjusting its minimum spend or increase the discount slightly.
image

Try This Today!

Start using Chat Vouchers now by:
  • Creating a 10% discount voucher for inquiries above IDR 100,000
  • Sending it manually to buyers asking about product details
  • Testing the impact on your chat conversion rate
👉 Want to create your first Chat Voucher? Head over to Seller Center now and give it a try!