Getting Started & Registration

User Management: Assign Roles and Manage Staff Access Easily

10/03/2025

Hi Seller!

Running a growing business means you may not manage everything alone. Whether it's order processing, customer service, or inventory management — you need help from your team.

With Access Management on Seller Center, you can assign roles to your staff (employees) and control which pages they can access — ensuring efficiency and account security.

Why Use Access Management for Staff?

Granting your staff full access to your shop account can be risky.

With Access Management, you can:

Share account access safely with your employees
Assign specific roles like Admin, Customer Service, or Warehouse
Limit which pages each role can access
Prevent errors or misuse by restricting sensitive areas (e.g., Finance, Settings)

This keeps your business operations smooth without compromising account security.

Understand Default Roles & Permissions

Each role comes with default page access, designed for their responsibilities. Here's what each built-in role can and can't access:

Page / Menu	Admin	Customer Service	Warehouse	Finance
Order Management	✅ View & Edit	✅ View Only	✅ View Only	❌
Product Management	✅ View & Edit	❌	✅ View Only	❌
Promotions (Campaigns & Tools)	✅ View & Edit	❌	❌	❌
Affiliate	✅ View & Edit	❌	❌	❌
LIVE Manager	🛑 Owner Only	🛑 Owner Only	🛑 Owner Only	🛑 Owner Only
Shop Settings	✅ View & Edit	❌	❌	❌
Scorecard & Shop Health	✅ View Only	✅ View Only	✅ View Only	✅ View Only
Contact Center	✅ View Only	✅ View Only	❌	❌
Finance (Withdrawals, Bills, Payments, Invoices)	✅ View Only	❌	❌	✅ View Only
Analytics & Reports	✅ View Only	❌	❌	✅ View Only

📌 You can still customize this access manually after assigning a role. For full permission details per feature (including what’s not splittable), check the full guide here:

How to Add and Manage Employee Access

Go to User Management

Open Seller Center
Click My Account > User Management

Click "Add Role"

Fill in the employee’s role, email and language

Assign them a role: Admin, Customer Service, Warehouse, or Finance

Customize Page Access (Optional)

Click “Edit Access” next to the employee’s name
Check/uncheck specific features or pages they can access
Save changes

Common Errors & How to Fix Them

Giving staff access is helpful, but without careful setup, it can lead to mistakes that affect your operations or even compromise your account. Below are common errors sellers make when using Access Management — and how to prevent them:

Mistake	Impact	How to Fix It
Giving all staff the Admin role by default	Staff may access sensitive info (e.g., finance, settings) or make unwanted changes	Assign only the access each staff needs. Use Customer Service or Warehouse roles when possible
Forgetting to remove access when an employee leaves	Ex-staff can still log in and view your data	Regularly review your staff list and remove inactive accounts
Not customizing access via Edit Access	Staff see irrelevant pages or lack access to the ones they need	Use the Edit Access feature to fine-tune which pages each person can view or edit
Assuming all roles can access everything	Some features (like LIVE Manager, User Management) are only for shop owners	Refer to the permissions table before assigning tasks to staff
Sharing one login for all staff	Makes it hard to track activity or secure your account	Create separate staff accounts for each person using Access Management

Set Up Staff Access Today!Ready to delegate shop tasks securely and efficiently? Start using to assign the right roles to your team — without giving away full control of your account.

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