User Management: Assign Roles and Manage Staff Access Easily

Hi Seller!
Running a growing business means you may not manage everything alone. Whether it's order processing, customer service, or inventory management — you need help from your team.
With Access Management on Seller Center, you can assign roles to your staff (employees) and control which pages they can access — ensuring efficiency and account security.
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Why Use Access Management for Staff?

Granting your staff full access to your shop account can be risky.
With Access Management, you can:
  • Share account access safely with your employees
  • Assign specific roles like Admin, Customer Service, or Warehouse
  • Limit which pages each role can access
  • Prevent errors or misuse by restricting sensitive areas (e.g., Finance, Settings)
This keeps your business operations smooth without compromising account security.
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Understand Default Roles & Permissions

Each role comes with default page access, designed for their responsibilities. Here's what each built-in role can and can't access:
Page / Menu
Admin
Customer Service
Warehouse
Finance
Order Management
✅ View & Edit
✅ View Only
✅ View Only
Product Management
✅ View & Edit
✅ View Only
Promotions (Campaigns & Tools)
✅ View & Edit
Affiliate
✅ View & Edit
LIVE Manager
🛑 Owner Only
🛑 Owner Only
🛑 Owner Only
🛑 Owner Only
Shop Settings
✅ View & Edit
Scorecard & Shop Health
✅ View Only
✅ View Only
✅ View Only
✅ View Only
Contact Center
✅ View Only
✅ View Only
Finance (Withdrawals, Bills, Payments, Invoices)
✅ View Only
✅ View Only
Analytics & Reports
✅ View Only
✅ View Only
📌 You can still customize this access manually after assigning a role. For full permission details per feature (including what’s not splittable), check the full guide here: Access Management Full Guide – Seller Centerimage

How to Add and Manage Employee Access

  1. Go to User Management
  • Open Seller Center
  • Click My Account > User Management
  1. Click "Add Role"
  • Fill in the employee’s role, email and language
Assign them a role: Admin, Customer Service, Warehouse, or Finance
  1. Customize Page Access (Optional)
  • Click “Edit Access” next to the employee’s name
  • Check/uncheck specific features or pages they can access
  • Save changes
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Common Errors & How to Fix Them

Giving staff access is helpful, but without careful setup, it can lead to mistakes that affect your operations or even compromise your account. Below are common errors sellers make when using Access Management — and how to prevent them:
Mistake
Impact
How to Fix It
Giving all staff the Admin role by defaultStaff may access sensitive info (e.g., finance, settings) or make unwanted changesAssign only the access each staff needs. Use Customer Service or Warehouse roles when possible
Forgetting to remove access when an employee leavesEx-staff can still log in and view your dataRegularly review your staff list and remove inactive accounts
Not customizing access via Edit AccessStaff see irrelevant pages or lack access to the ones they needUse the Edit Access feature to fine-tune which pages each person can view or edit
Assuming all roles can access everythingSome features (like LIVE Manager, User Management) are only for shop ownersRefer to the permissions table before assigning tasks to staff
Sharing one login for all staffMakes it hard to track activity or secure your accountCreate separate staff accounts for each person using Access Management
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Set Up Staff Access Today!Ready to delegate shop tasks securely and efficiently? Start using User Management to assign the right roles to your team — without giving away full control of your account.