Hi Sellers! Did you know that two-way communication between sellers and buyers is very important when selling online at the ShopTokopedia! This is one indicator of good store service, you know, seller!
With the automatic opening chat feature in the ShopTokopedia, you can set the first message to be sent to buyers so that your communication experience with buyers is easier and more effective. Come on, see the following easy ways that you can set through the ShopTokopedia Seller Center application.
Easy isn't it? Come on, practice immediately!
FAQ

1. How can the seller know if a new Chat has entered?

• If a new customer message arrives, a notification will appear in the form of a red circle in the upper right corner of the avatar.
• If there is a customer message that has not been replied to, a notification will appear marked with the [Unanswered] tag.

2. If it has been activated, will the chat assistant automatically reply to all chats?

No. The chat assistant will only reply to messages whose destination has been accurately detected.

• If there is a problem that cannot be resolved, the chat assistant will not send an automatic reply and the customer service agent will have to respond.
• If the same auto-reply appears several times in the same chat, this means that this feature may not be able to answer customer questions. Next, the chat assistant will stop replying and the customer service agent must respond.
• When the chat assistant stops replying, the customer service agent will receive a reminder message from the system