Hi, Seller!
After-sales requests can directly affect your customer satisfaction, return rate, and even shop rating. Instead of just reacting, let’s turn every request into a chance to build trust—through smart operational moves.

Key Timelines That Impact Your Response

Before we dive into the request types, here are some important timelines you must remember:
💡Use your daily task checklist to monitor “Returns & Refund” tab at least twice a day—especially during campaign periods.

Identify the Right Type of Request First

Before acting, verify the request type to avoid taking the wrong action.
📚 Read the full feature guide for each aftersales type here

Operational Habits to Improve Efficiency

Managing aftersales doesn’t have to be messy. With the right operational habits, you can speed up response time, avoid internal confusion, and improve customer satisfaction. Start with these best practices:

Mistakes to Avoid & How to Fix Them

Even a small error in handling aftersales requests can lead to auto-approved refunds, lost revenue, or dissatisfied buyers. Here's a quick list of common mistakes and how to avoid them:

Final Checklist for After-Sales Excellence

Before you log off today, make sure you’ve covered the key tasks that keep your after-sales operations strong:

• Respond to all requests within 2 working days, even if you're still investigating
• Double check the request type before clicking any button (refund, reject, etc.)
• Coordinate with your warehouse or ops team for every return case
• Use Data Compass to track refund reasons and identify recurring product issues
• Use response templates to ensure fast, consistent communication with buyers

Build these habits daily to improve efficiency, avoid losses, and keep your buyers satisfied. 💪