Hi, Seller!
The Shipping Options feature in TikTok Shop by Tokopedia plays an important role in making the product delivery process smoother for buyers, while also enhancing their shopping experience.
As a seller on TikTok Shop by Tokopedia, you definitely don’t want your customers to cancel their checkout just because the delivery method they prefer isn’t available, right?
Read on, because here you can learn how to set up shipping options that cater to consumer needs, from standard to economical shipping.

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What Are Shipping Options?

Shipping Options is a delivery setting feature on TikTok Shop by Tokopedia where you, as a seller, can activate various shipping methods, allowing buyers to choose the delivery method that works best for them.
In the Shipping Options feature, there are two available services:

• Standard Shipping: A regular shipping method with faster delivery time.
• Economical Shipping: A more affordable shipping option, ideal for buyers who are not in a rush to receive their products.

Configuring shipping options is essential, not just for buyers but also for sellers.
By setting these options up correctly, you can manage your delivery methods more efficiently based on your store's logistics capabilities.
For buyers, the flexibility to choose the shipping method that fits their needs and budget is a key part of a pleasant shopping experience, increasing the likelihood of completing a transaction.
So, make sure you optimize this feature!

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Practical Steps to Activate Shipping Options

Now that you’ve learned how important it is to activate shipping options, you also need to know how to do it.
Activating the Shipping Options feature ensures all your products are available with various flexible shipping methods, attracting more potential buyers. Here's how you can activate it:

1. Log in to Seller Center

Log in to your Seller Center account.

2. Go to Shipping Settings Page

Once on the Shipping Settings page, click the Store Settings menu, then select Shipping Settings. Here, you’ll also see the available Shipping Options.

3. Activate Shipping Options

Activate Standard Shipping and / or Economical Shipping by toggling the button to “Active”.
Before activating these options and setting up your shipping settings, make sure your store’s orders meet the minimum and maximum product weight criteria for those shipping options.

4. Activate Cash on Delivery (COD)

If you want to offer Cash on Delivery (COD) as a payment method, ensure the COD feature is enabled on this page.

5. Activate Cargo Service

TikTok Shop by Tokopedia also offers cargo delivery services. If you want to provide this option for your customers, follow these steps:

• Go to the product settings page in the Seller Center.
• Choose products with large dimensions or weight suitable for cargo services.
• Activate the cargo service from the available logistics partners, such as JNE Trucking, TIKI Cargo, or J&T Cargo.
• Make sure the product’s dimensions and weight meet cargo service requirements.

6. Save Settings

Click the Save button to confirm the settings have been applied.

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Managing Shipping Options for Products

After activating the Shipping Options, you can also manage shipping settings for each product in your store. Here’s how:

1. Default Shipping Options

This setting applies to all products in your store. You can set a default shipping option, such as Standard or Economical Shipping, via the Shipping Settings page.

2. Custom Shipping Options

If you have products that require specific shipping settings, such as oversized or heavy items, use the Custom Shipping Settings feature.
Choose the product you want to customize, then set the shipping options based on your store’s needs and target market.

3. How to Set Up Custom Shipping

Custom shipping settings allow you to choose the best shipping method for various products in your store.
This also helps prevent shipping issues caused by discrepancies in product dimensions or weight. To set custom shipping, follow these steps:

• Go to the Product List page in Seller Center.
• Select the product you want to adjust, then click the Edit option for that product.
• Scroll to the shipping settings section and choose Custom Shipping.
• Adjust the shipping services you wish to use, such as specific logistics providers, minimum weight, or product dimensions.
• Click Save to confirm changes.

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Key Features and Tips for Managing Shipping Options

To optimize your shipping setup, it's essential to understand all the available features and how to use them effectively.
The more familiar you are with them, the easier it will be to ensure smooth shipping processes, improve customer satisfaction, and maximize your store's operational efficiency.
Some key features of Shipping Options include:

1. Shipping Filters

This feature helps you track orders based on the shipping method chosen by the buyer.
It also shows which shipping methods are most frequently used by buyers, enabling you to make strategic decisions for your store.

2. Product Weight and Dimensions Settings

To avoid failed deliveries due to incorrect product information, make sure the weight and dimensions of the products in your store meet the criteria for the activated shipping services.

3. Logistics Integration

Choose trusted logistics partners who are directly integrated with TikTok Shop by Tokopedia. This integration makes the shipping process smoother without the need to manually arrange logistics.

4. Shipping Reports

Check your store’s shipping performance through reports in Seller Center. These reports help you analyze how well your shipping process is working and identify areas that need improvement.
Since efficient shipping management is key to improving customer shopping experiences and boosting sales, it’s also important to apply a few practical tips to streamline the process:

• Small mistakes in entering dimensions can lead to higher shipping costs or even delivery failures. So, make sure you input product weight and size correctly.
• Use the order filter to view orders based on shipping method or logistics provider, making order management more efficient.
• Set shipping schedules that align with your store’s logistics capacity to maintain customer satisfaction. Delays in shipping can negatively impact your store reviews.
• Activate promotional programs like free shipping to attract more customers and increase sales conversions, especially during major shopping events like Harbolnas.

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Optimize your shipping setup today by following the steps above. Good luck!