The Help Center is Here to Help Solve Your Problems and Questions!

Online Support
Hi Seller, Do you have questions about how to sell on our platform? Or are you confused about the topics of Affiliates, Order Completion, Store Health and other things?
Don't worry, you can find out everything in the Help Center via the ShopTokopedia Seller Center application! Apart from that, you can also connect directly with a platform agent to help solve your problems and here you can also create a ticket to explain further the difficulties you are facing while selling at the ShopTokopedia.
Here's how:
Don't worry anymore, let's visit the Help Center now!
image.pngFAQ
  1. Is there a customer support hotline for ShopTokopedia?
Yes, you can reach ShopTokopedia customer support through the help center in the Seller Center
  1. Can I submit a ticket through the Help Center?
Yes, you can submit a ticket by navigating to the "Create a ticket" section within the Help Center.
  1. Can I track the status of my ticket?
Yes, you can track the status of your ticket by logging into your account and checking the "Ticket Log" section.