This guide explains how to use bank transfer payments for Marketing Benefit Resource Packages, specifically focusing on the Periodic payment model.
To learn more about how to register for our Marketing Benefit Packages, please click here. To learn more about all our payment methods, please click here.
With the Periodic payment type (Pay package fee in multiple payments/ Payment Installments), your total package fee is fixed, with the total payments being split into different payment dates.
You can choose to pay via external payment method (Cash payment) or unsettled balance deduction. However, if the seller selects the external payment method and the payment fails, the system will auto-deduct from your unsettled seller balance when each payment deadline is passed.
Each payment deadline is 30 days after the indicated payment date.
All dates shown in the image are for illustration purposes only and do not reflect actual timelines. Please refer to your specific package details for accurate due dates, timelines, and effective periods.

Package Registration

1. Go to Seller Center > Marketing > Programs

All Marketing Benefit Packages are displayed on the Programs Page. For packages that have Multiple Times Charge as the payment method, they will have the payment description as "Pay X times, Total Cost $XX"

2. Click "View Detail" to view the Package Tiers and Payment Details

The Payment Terms are shown at the bottom of the Marketing Benefits Package Detail page and outline the total package cost, the initial payment amount, as well as the additional payment amount and deadlines.

3. After confirming which package to purchase, click "Buy Package" to see the payment terms confirmation.

After confirming your registration, you will be in "under review" status. After the package has been approved, please check your packages again to make the necessary payments.

Package Payment

1. Go to Seller Center > Marketing > Program > My Programs

Find your Marketing Benefit Package and click "Manage" to view and manage your package.

2. On the Manage Package page, you can view your To-Do List. Your To-Do List will include all the actions you must take to ensure successful registration into the Package.
   1. Shows pending payments with "Complete Payment" buttons
   2. Each payment appears as a separate task with its own action button.
   3. Outstanding payments are not combined. If there is more than 1 payment to be made, you must pay them separately.

3. Important information to take note:

• The deadline for each payment is 30 days after the payment start date. (If the payment starts on 1st January, the due date of this installment will be on 30th January)
• The seller can not pay for the whole package costs at once.
• The seller needs to remember to check the package for the next upcoming payment. There are no reminders provided by the system.

Choosing Payment Method

1. After clicking "Complete Payment", you will choose your preferred payment method.
   1. This payment method will only be for this specific payment installment, and you cannot change the payment method after selecting.
      1. If you wish to change from External Payment Method to Unsettled Seller Deduction, you can just let the payment due date pass. If cash payment is not successful after the due date, the payment will be auto-deducted from seller balance.
      2. If you wish to change from Unsettled Seller Deduction to External Payment Method, this is not supported. Please select your preferred payment method carefully.
   2. Please remember to check again for the next payment installment and choose the payment method again.

If you choose Unsettled Seller Deduction:If you choose External payment method:

• After clicking External payment method, you will be redirected to the payment page

• Credit / Debit Card Payment
  • After successful payment, you will see the payment confirmation page.

• Bank Transfer
  • After clicking Bank Transfer, you will be redirected to view our bank details. Please follow the instructions to complete the payment.
  • Once we have successfully received the payment amount, you can check the 'Payment Success' status in the settlement records. (See below)

Payment Settlement Records

Go to Manage Package > "..." > View Settlement

1. Each payment has a unique Bill ID/Settlement ID. You can track the payment status by viewing the settlement page.

Bank Account Transaction Page

Go to Seller Center > My Account > Account Settings > Bank accounts > Payments Account (To Pay) > Transaction History

• All bank account transactions and payments will be shown here.
• You can filter for "Marketing Benefit Package Fee" and find the transaction for your packages.

Important Information & Rules

Payment Deadlines

• Each payment must be completed within 30 days after the indicated payment date.
• If external payment method fails and no payment is made within 30 days, the system will automatically switch to deduct from your unsettled seller balance on the due date.

Late Registration

• If you register after the first payment deadline, you will pay for both the upcoming payment and the missed payment together.
• The first payment fee amount will show the sum of the missing payment fee and the upcoming payment fee.
• Total number of payments will decrease based on your registration timing.

Multiple Pending Payments

• If there is more than 1 payment that can be paid, it will appear as 2 separate payments.
• Multiple payments are not combined. Please complete the payments separately.

*All dates shown in the image are for illustration purposes only and do not reflect actual timelines. Please refer to your specific package details for accurate due dates, timelines, and effective periods.

FAQs

1. Q: What are some of the best practices or things to take note of?

A: Please check the package information carefully.
Plan Ahead: Review all payment deadlines before registering.
External payment method Preparation: Have bank or card information ready before starting payment
Monitor Status: Regularly check payment status in action records
Deadline Awareness: Note that failed payments automatically convert to shop balance deduction after 30 days