- Will I need to create a new creator account?
No additional action is required. As long as you retain your EC permission and refrain from violating any regulations that could result in the suspension or blocking of your EC permission, your access will persist without disruption.
- Will there be a new registration policy to open a new creator account?
As of now, there is no new registration policy in place. We will provide notification in the event of any updates to the policy.
- What will happen to my commission? Can I still withdraw my commission?
Creators still have access to platform application and can withdraw any remaining funds from their creator account.
It's essential to be cautious of online services or third parties claiming to offer withdrawal assistance. We strongly advise withdrawing your funds exclusively through your creator account.
Additionally, please refrain from sharing your login information and avoid downloading any suspicious files or clicking on suspicious links to ensure the security of your account.
- Will I have to enroll for new Collaboration (Open or Target Collaboration) or can I use the same Collaboration I had?
Open Collaboration will run unless the Seller is banned or their products are out of stock/deactivated.
For Target Collaboration, as long as the period date is done or the products are removed, it should retain its current version.
- What will happen to my previous live permission?
No changes will occur. As long as you retain your Live permission and adhere to all relevant regulations, avoiding any infractions that may lead to the suspension or blocking of your Live permission, your access will persist without disruption.
- Will I have to apply for a new live permission?
No additional action is required.
- My account was previously linked to a seller account, will I keep it or do I have to request again from the seller to link my account?
No additional action is required. As long as you are still linked or bound to the seller, your linked status will remain.
- Will I be able to keep my MCN collaboration?
Yes, the binding relationship will be reserved.
- I already reached the maximum free sample request. Will my free sample requests be refreshed?
All Free Sample requests are most likely expired. This means all creators can request for Free Samples again.
- Will I have to re-add all of my product affiliates?
No, you won't need to re-add all of your product affiliates if the products are still in stock. Sellers may update their inventory, so we suggest checking your product affiliates for any changes.
- Will I have to re-enter my bank account for withdrawal?
No, you will not have to re-enter your bank account for withdrawals.
- Will I have to set up my OTP again?
No, you will not have to set up your OTP again.
- Will there be a new policy for withdrawal?
No, there will not be a new policy for withdrawal.
- Will there be a new tax policy?
No, there will not be a new tax policy.
- What will happen to my previously OBS access? Will I have to create a new OBS application?
No, you won't have to create a new OBS application; your previously granted OBS access will remain unchanged.
- What will happen to my previous Live Studio access? Will I have to create a new Live Studio application?
No, you will not have to create a new Live Studio application; your previous Live Studio access will remain unchanged.
- Can I continue using the TikTok app to promote products as an affiliate?
Yes, you can continue using TikTok app to promote products as an affiliate.
- Will there be a sales campaign this year for 12.12?
We're excited to inform you that we will have a Beli Lokal 12.12 campaign.
- What will happen with my current account performance? Will my account performance (ratings, performance, PQP, etc.) be the same or will I restart from zero?
Your current account performance points will remain unchanged We do not restart the calculation; creators who have an existing PQP from previous orders can keep their scores.
For more information, please check
Promotion Quality Points.
- What happened to my old commission that has not been withdrawn yet before suspension?
Creators still have access and can withdraw any remaining funds from their creator account. It's essential to be cautious of online services or third parties claiming to offer withdrawal assistance. We strongly advise withdrawing your funds exclusively through your creator account. Additionally, please refrain from sharing your login information and avoid downloading any suspicious files or clicking on suspicious links to ensure the security of your account.
- Are there any changes in platform services?
There is no change to our service. However, expired incentives cannot be auto extended.
- What happened to my previous affiliate product? Can I still sell the same product?
No need to re-add the previous products. If they have stock, you can sell the same products.
- Should I register my creator access again?
No additional action is required. As long as you retain your E-commerce permission and refrain from violating any regulations that could result in the suspension or blocking of your E-commerce permission, your creator access will persist without disruption.
For more information, please check
Creator E-commerce Permissions Eligibility Guidelines.
- Will my affiliate account be automatically reactivated?
Yes, your affiliate account will be automatically reactivated.
- How about my existing followers in TikTok?
Your existing followers will not be affected.
- Can I receive back my unused Task Rewards (Free sample) coupons that I received before?
Yes, you can receive back your unused Task Rewards (Free sample) coupons that you received before.
- I earned creator rewards and they have expired. Is there a way to retrieve or extend the expiration of these rewards?
Unfortunately, the expired rewards cannot be retrieved or extended.
- Will my violation points history be reset or cleared entirely?
No, your violation points history will remain unchanged.
For more information, please check
Creator Performance Evaluation- I paid for "Promote" function previously. Will I get a refund or can I continue to use it?
Promote incharge balance can continue to be used.
