How to Request Shop Partners

10/25/2024

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In this guide, we'll walk you through the new process that allows sellers like you to connect and collaborate with Shop Partners (TSP) to grow your business more easily.

How to Request Shop Partners

You can initiate the request by going to Seller Center > Apps and Services > TikTok Shop Partner, then clicking 'Request a Partner.'

Alternatively, go to the Service Details page and click 'Contact Partner.'

Fill in the request form. You can choose whether you want to work with a specific partner or have TikTok Shop refer you to the appropriate one. Below is the required information in the request form:

	Field	Required	Explanation	Image
Contact information	Subject	Yes	Your contact name
	Contact email	Yes	Your email so that TikTok Shop Partner (TSP) can reach out to you
	Location	No	Location for any possible offline collaboration
Business Profile	Company size	Yes	Choose your company size from the dropdown options: 0-5 employees 5-30 employees 30-100 employees 100-500 employees 500+ employees
	Currency	Yes	Choose your currency from the dropdown options
	TikTok Shop sales GMV	Yes	Your average monthly GMV on TikTok Shop
	Sales GMV from other channels	No	Your total monthly GMV on other platforms
	Budget	Yes	Your monthly budget for TikTok Shop Partner (TSP)
	Product category	Yes	Your main product category on TikTok Shop
	Hot sale product	No	Your best-selling product
	Other details	No	Any other information you’d like to share
Request type	Select partners	Yes	If you select 'I know which partner I want to work with,' the partner will receive your inquiry directly. You'll need to select the partner's services. You can choose up to 50 partners at once. If you select 'I want TikTok Shop to refer me,' the platform will assign a suitable TSP to follow up. You'll need to choose the type of service you require.

After submitting the request, visit the 'My Requests' page to track progress and see if you've been matched with a partner.

You'll see your requests with the following statuses:

Status	Description
Partner reviewing	The partner is reviewing your request
Partner accepted	The partner has accepted your request
Connected	You've granted authorisation and are connected with the partner
Closed	The request has been closed
Rejected	The partner has rejected your request

To edit or make changes to your request, click 'View Details' > 'Edit Request' to update the information.

Note: Your contact email and selected partners cannot be edited.

Alternatively, you can close the request either at the request level or the partner level. After closing, the request will no longer be shared with new partners, and existing partners will no longer be able to view your contact details.