The Store Rating is calculated based on the following performance metrics:
Product Satisfaction:

• Unsatisfied Order Rate
• Seller Fault Return and Refund Rate

Fulfillment and Logistics:

• 30D Seller Fault Cancellation Rate
• 30D Late Dispatch Rate

Customer Service:

• Customer Complaint Rate
• 24H Response Rate

Store Rating then evaluates the metrics above and provides an overall Score Rating and ranking amongst all sellers who sell similar products.
Note: For specific definition and evaluation window of each metric, please see here (ID/TH/VN/SG/PH/MY/UK/SEA-CB/UK-CB)