Check here regularly for any violation and enforcement records on your TikTok Shop account.

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Overview

a. You can learn about shop risk level through the dashboard b. You can understand what causes risk level through the violation types by the side, and click to jump to the list of violation tickets c. You can find out what's the impact of risk level by milestone enforcement

• Shop performance
• You can see how your shop performs in terms of order fulfillment, service metrics, policy compliance, and risk control

• Taking order fulfillment as an example, you can check：

1. The latest data update time under the category
2. Metric name and explanation
3. Metric value at the time of assessment and the target value
4. Assessment period
5. Violation points on each metrics
6. Viewing metric details button

• If you want to view real-time metrics, historical metrics or defective orders, you can click View Details to jump to the metric details page.

• Shop Health Evaluation Policies：You can view related policies here

• Shortened Settlement Period：You can check whether your store is eligible for shortened settlement period and learn about the assessment criteria for it

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Violation Records

• Click here to access Violation Records
• Check the details of your store violations that related to your:
  • Store
  • Products
  • Orders
• Find your specific records by typing in records ID and multiple filter, which includes:
  • Appeal Status
  • Enforcement Type
  • Descriptions
  • Record Status
  • Violation Points
  • Date
• Appeal your violation one by one or in bulk by clicking appeal and bulk appeal respectively

Enforcement Records

• Click here to access Enforcement Records
• Shows the list of enforcement to details and status to your violations
• Filter your enforcement by date and record ID.