Tiktok Shop Academy

Understand Account Health

05/26/2025

Hi, Seller!
Want your LIVE sessions to perform better and stay compliant? It all starts with understanding your Account Health. A healthy account helps you gain trust, increase visibility, and avoid penalties that could limit your selling ability on TikTok Shop by Tokopedia.
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Why You Must Understand Account Health

LIVE sessions rely heavily on your account status. If your account health drops, you may lose access to key features like LIVE, Product Showcase, or even video uploads.n Understanding how violation points work helps you:
  • Spot risks before they hurt your visibility
  • Prevent sudden suspensions that impact LIVE performance
  • Maintain smooth, uninterrupted selling activity
  • Build buyer trust with consistent, compliant behavior
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How to Check Your Account Health

You can check your status easily via these two methods:
  1. From Seller Center:
Go to Tokopedia and TikTok Shop Seller Center > Account Health → TikTok Account Health > View your score and insights.
Go to Profile > 3 Lines > TikTok Studio > TikTok Shop for Creator > Account Standing
  1. From TikTok App:
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Violation Points & Consequences

image🔁 Points will reset every 90 days if you stay compliant. Read more details about Violation Pointsimage

Mistakes to Avoid in LIVE Related to Account Health

❌ Mistake
😬 What Happens
✅ Fix It
Ignoring violation warningsRisk of suspension or reduced visibilityRegularly check Account Health dashboard
Posting restricted contentSuspension of LIVE accessFollow TikTok LIVE content guidelines
Not educating team/co-hostsOthers may cause violations during LIVEBrief your team before going LIVE
Repeating the same mistakePoints increase quicklyLearn from past LIVE feedback or appeals
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Ready to Go LIVE with Confidence?Make checking your Account Health a routine part of your LIVE prep. It only takes a minute — and can save your entire session from being blocked. Stay compliant, stay LIVE-ready, and let your next session be your best one yet!
SebelumnyaLIVE Data AbilityBerikutnya General Skills

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