Manage Orders Faster with Manage Order Feature
10/21/2025
Being a seller on TikTok Shop by Tokopedia is exciting—but it also comes with challenges, especially when it comes to managing orders, cancellations, and returns. Fortunately, there's a smart solution to help you work more efficiently: the Manage Orders feature in the Seller Center.
This feature helps you track incoming orders, handle cancellations, and process returns—all in one place. The result? Faster operations, happier customers, and a smoother path to higher sales.
You can choose whichever view suits your workflow best to stay productive, even with large volumes of orders.
Ready to Simplify Your Order Process?Managing orders, cancellations, and returns doesn’t have to be a headache. With the Manage Orders feature in TikTok Shop by Tokopedia, you get a clean dashboard, useful filters, and clear steps—even new sellers can master it quickly.
Start using Manage Orders today to boost efficiency, delight your customers, and grow your sales confidently!
This feature helps you track incoming orders, handle cancellations, and process returns—all in one place. The result? Faster operations, happier customers, and a smoother path to higher sales.
What Is the Manage Orders Feature?
Manage Orders is your command center for handling everything related to your shop's orders. Whether you need to monitor order status, confirm cancellations, or manage return requests, it's all possible here. The interface is beginner-friendly and offers two main views:View Type | Description | Best For... |
| List View | Clean list format for easy scanning | Sellers who prefer simplicity |
| Card View | Visual cards for detailed overview | Sellers who like quick insights |
How to Manage Orders Effectively
- Go to Seller Center > Orders > Manage Orders.
- Use the status tabs to take the right actions:
Tab | What It Means | Your Action |
| All Orders | Every order, no filters | Use as a full history of store activity |
| To Ship | Orders needing urgent attention | Prepare & ship ASAP to avoid penalties |
| Shipped | Orders on their way to customers | Monitor delivery & update customers if needed |
| Completed | Orders successfully delivered | No action needed |
| Pending | Awaiting customer payment | Monitor, no action unless updated |
| Cancelled | Orders canceled by customers | Track reasons and adjust strategies if needed |
| Action Needed | Urgent issues: late shipments, pending approvals, etc. | Prioritize and act fast |
Handling Order Cancellations Like a Pro
Here’s how to manage cancellation requests:Navigate to: Manage Orders > Cancellation Management
- ✅ Approve: If the request is valid and within the allowed time.
- ❌ Reject: If it doesn’t meet your store’s policy.
- ⏱️ Reminder: You have 2 days to respond. If not, the system will auto-approve the cancellation.
Smart Ways to Handle Returns & Refunds
Steps to process returns smoothly:Navigate to: Manage Orders > Manage Returns
- Review the Request: Check if the customer’s reason is valid.
- Inspect Returned Items: Ensure they’re not damaged and match the description.
- Take Action: Approve a refund or send a replacement item—do it quickly to maintain trust.
Pro Tips to Stay Organized
- 📝 Use Add Note: Add notes to specific orders (e.g., delayed items or special cases).
- 🔎 Use Advanced Filters: Quickly find orders by status, date, or keywords.
- ⚠️ Check the Action Needed Tab Daily: Prevent missed deadlines or system auto-actions.
Ready to Simplify Your Order Process?Managing orders, cancellations, and returns doesn’t have to be a headache. With the Manage Orders feature in TikTok Shop by Tokopedia, you get a clean dashboard, useful filters, and clear steps—even new sellers can master it quickly.
Start using Manage Orders today to boost efficiency, delight your customers, and grow your sales confidently!