Hi Seller!
Product ratings directly influence how buyers perceive your brand and decide what to buy. A high rating builds trust and helps improve your product visibility across TikTok Shop & Tokopedia. On the other hand, low-rated products may struggle with traffic, ranking, and conversion.

Where to Check Product Rating

Managing Negative Reviews: Edit Review Feature

When a seller receives a negative product rating, they are encouraged to reach out to the buyer to understand their concern and offer solutions. After a resolution is reached, the buyer may choose to edit their review using the Edit Review Capability on TikTok Shop.

Step-by-Step: How to Handle a Negative Review

Important Notes

• Only buyers can edit their review; sellers cannot directly change any review.
• Buyer can edit the review once, and only within the review time window.
• Once edited, sellers can see the new review and timestamp, while the original review is kept hidden by default.

Edit Review Capability Impact

Impact of Product Ratings

Try This Today

• Visit your Product Performance > Rating Summary
• Identify products with 1–2 star ratings
• Check if they qualify for Edit Review
• Track improvements in click-through and conversion after update

👉 Stay on top of your product reputation and build buyer confidence at TikTok Shop by Tokopedia.